Account Manager - GPO

About Call 4 Health

Call 4 Health is a leading healthcare contact center and outsourced services company, delivering communication solutions to health systems, hospitals, physician groups, and healthcare organizations nationwide. We are committed to improving patient access, clinical communication, and operational efficiency through technology-enabled, people-powered service.

Position Summary

Call 4 Health is seeking an experienced and proactive Account Manager, GPO Account to manage and grow one of our key Group Purchasing Organization (GPO) relationships. This role requires direct GPO experience and will focus on supporting one primary GPO account while building relationships and expanding opportunities across the GPO’s member network.

Key Responsibilities

• Serve as the primary day-to-day account manager and relationship lead for one key GPO account and its related member organizations.
• Leverage prior GPO experience to navigate account structure, member relationships, and internal pathways for engagement.
• Build and maintain strong working relationships with key contacts across the GPO and its member.
• Maintain regular communication with stakeholders to support relationship growth, visibility, and ongoing engagement.
• Keep account activity organized, documented, and moving forward in a timely manner.
• Identify opportunities to expand Call 4 Health’s presence within the GPO by opening doors to additional member accounts and internal contacts.
• Support outreach efforts across the GPO ecosystem to generate interest in Call 4 Health’s offerings.
• Work closely with sales leadership and internal teams to help move opportunities forward within the assigned GPO account.
• Position Call 4 Health’s capabilities in a clear, professional, and organized way to GPO contacts and member organizations.
• Develop presentations, account materials, and client-facing content tailored to the assigned GPO account and its member organizations.
• Aid in targeted email campaigns and follow-up communication efforts related to the GPO.
• Track account activity, engagement, and pipeline movement and provide updates to leadership.
• Ensure account information, outreach efforts, and next steps remain organized and aligned with internal teams.
• Partner with internal departments, including operations, implementation, IT, marketing, and leadership, to support account needs and ensure alignment.
• Communicate client needs, priorities, and feedback to the appropriate internal teams.
• Aid in coordinating meetings, follow-up items, materials, and internal preparation related to the GPO account.
• Escalate concerns or barriers promptly and help drive progress.
• Represent Call 4 Health professionally in meetings, presentations, and occasional industry or client events.

Qualifications

• 3–5+ years of experience in account management, client relationship management, business development support, or a similar client-facing role.
• Direct experience working with Group Purchasing Organizations (GPOs), including managing GPO relationships, supporting member networks, or developing opportunities within a GPO.
• Strong understanding of how GPOs operate in healthcare, including member relationships, account navigation, and multi-account engagement strategies.
• Experience in healthcare, healthcare services, patient access, call center operations, or outsourced services strongly preferred.
• Ability to think strategically within an assigned GPO account while also handling day-to-day execution and follow-through.
• Strong working knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, along with Microsoft Teams and other standard business systems and software used in a professional environment.
• Strong organizational skills with the ability to manage multiple projects, contacts, and follow-up items at once.
• Ability to work independently, take initiative, and operate effectively without significant hand-holding.
• Strong written and verbal communication skills.
• Experience creating presentations, client-facing materials, and professional email.
• Experience using CRM systems, preferably.
• Familiarity with AI-powered tools and a willingness to learn and adapt to emerging technologies that support efficiency, communication, reporting, and overall business operations.
• Strong problem-solving skills and a proactive, solutions-oriented approach.

Preferred Experience

• Supporting one large GPO, enterprise healthcare account, or client relationship with multiple member organizations, divisions, or locations.
• Familiarity with healthcare contact center, remote workforce, patient access, nurse triage, or healthcare communication services.
• Experience coordinating outreach, presentations, or account-based campaigns within a GPO or existing client relationship.
• Bachelor’s degree in Business, Healthcare Administration, Marketing, Communications, or a related field preferred.

What Success Looks Like

Builds strong relationships within the GPO and member network and becomes a trusted point of contact.

Keeps the account organized, active, and helps create opportunities for growth within the GPO member base without functioning as a traditional hunter sales role.

Produces professional presentations, outreach materials, and follow-up communications.

Maintains accurate account activity and visibility in HubSpot.

Demonstrates initiative, accountability, and strong follow-through.

What We Offer

• A high-impact role supporting one of Call 4 Health’s important client accounts.
• A fully remote work environment with flexibility and opportunity to work closely with leadership and cross-functional teams.
• Professional growth within a healthcare-focused organization.
• A comprehensive benefits package including health, dental, vision, PTO, and other perks.

About The GPO Account

This role supports a large, national healthcare-focused organization that operates in the group purchasing and performance improvement space. The organization partners with hospitals, health systems, providers, suppliers, payers, and other healthcare stakeholders to help improve financial performance, operational efficiency, supply chain strategy, and overall healthcare delivery. In addition to group purchasing, the organization also offers broader support through technology, data, analytics, advisory resources, and collaborative solutions designed to help healthcare organizations operate more effectively.

What This Means In Practical Terms

From Call 4 Health’s perspective, this role supports outreach and relationship development tied to healthcare communication and patient support services. The account manager would be helping manage and grow opportunities connected to remote medical call center solutions such as patient access support, nurse triage support, answering services, and related operational communication services for healthcare organizations within the account’s network.

How Call 4 Health Fits Into This Environment

Within this account structure, Call 4 Health serves as a healthcare support-services partner that helps extend communication and operational support capabilities for healthcare organizations. Our solutions may include patient access support, answering services, nurse triage support, appointment and communication workflows, and other remote medical call center services that help improve responsiveness, patient experience, and operational continuity.

What The Account Manager Role Is Supporting

The account manager is responsible for helping maintain and grow visibility for Call 4 Health within the assigned GPO account and its broader network. This includes building relationships, understanding the account structure, identifying the right contacts and opportunities, supporting presentations and outreach efforts, keeping activity organized in HubSpot, and coordinating internally so the account continues to move forward in a professional and strategic manner.

Who Will Do Well In This Role

The strongest candidate will understand healthcare business relationships, be comfortable navigating a professional client environment, and be able to speak confidently about service-based solutions without requiring significant hand-holding. This person should be proactive, highly organized, responsive, polished in communication, and capable of managing multiple moving pieces while representing Call 4 Health well.