Account Manager (Freight Brokerage Experience Required)

About the role

Join Gateway Logistics, Inc., an expanding Logistics Firm, 5X Cincinnati Best Places to Work Nominee, where your success is driven by measurable goals, and a leadership team with 125+ years of industry expertise. On-site role at 95 Glendale Milford Rd, Cincinnati, OH 45215.

Responsibilities

• Serve as the day-to-day contact for assigned shipper accounts, managing the full lifecycle from onboarding through ongoing service
• Build and maintain strong relationships with key decision-makers at customer accounts (logistics managers, procurement, operations leads)
• Understand customer’s needs and provide customized solutions
• Coordinate with carrier sourcing/operations teams to secure capacity and ensure on-time pickup and delivery
• Execute Customer Service standards and Carrier Process per company policy (i.e., customer communication, check calls, load coverage, etc.) either directly or with the assistance of an Operations Specialist(s)

Requirements

• 2+ years of experience in Freight Brokerage or Transportation Account Management
• Problem-solving mindset with a bias toward fast, clear communication during service disruptions
• Excellent communication and negotiation skills; comfortable managing multiple accounts and priorities simultaneously

Pay

• Competitive Base Pay (depending on education and experience)
• Uncapped Commission paid monthly

Benefits

• Full Benefits: Medical, Dental, Vision, Life, 401K Match
• High‑Energy Culture
• Collaborative team environment
• No Non‑Compete
• We invest in your success, not restrict your future

Schedule

Monday‑Friday 8:00am – 5:00pm.