Account Manager - Floral Business Services

About the role

Lovingly is an AI-driven emotional commerce platform serving around 1,000 independent florists across the U.S. and Canada. We provide platformed websites, point-of-sale, and digital marketing services that help local florists win in their local markets while building a consumer brand that customers return to. We operate at the intersection of local commerce, technology, and emotionally meaningful moments. Our partners are florists — and the work we do for them shows up at weddings, funerals, birthdays, and every moment in between. We're a B2B technology platform. We build systems, not one-off campaigns, and we use AI as a core part of how we operate, not as a buzzword.

Role Summary

We're hiring Account Managers across three levels - Junior (Level 1), Senior (Level 2), and Key Accounts (Level 3) to own end-to-end partner relationships across the full lifecycle: onboarding, retention, growth, customer support, save plans, and offboarding. This is not a passive "check-in" or service-desk role. Every Account Manager at Lovingly owns a defined book of florist partners, drives growth through SEO and paid ads, and converts every partner conversation into a clear decision: yes, no, or defer. The level you join at depends on the scale and complexity of books you can run today. All three levels share the same operating spine. They differ in book composition, sales scope, and team contribution.

Requirements

• You'll thrive in a startup-like environment. High ambiguity. Constant change. Moving fast. Asking questions instead of waiting for specs. Insanely curious.
• You don't need the path to be drawn before you start walking it.
• You are already deep into AI. This is an AI-first company. The job is AI-first. Everything is augmented with AI. We're looking for people who are already passionate about AI, already using it at a high level, and eager to expand how they use it.
• You take total ownership of a book — no "that belongs to someone else" defaults
• You push every conversation to an explicit partner decision instead of vague alignment
• You treat customer experience recovery and save plans as core work, not exception work
• You operate effectively under a defined cadence without daily oversight
• You're comfortable receiving direct feedback and giving it
• You're comfortable running a sales motion alongside account management — not waiting for prospects to come to you
• You're comfortable coaching peers and pressure-testing leadership decisions with evidence

Qualifications

• You have a strong background in sales, preferably in a B2B environment
• You have excellent communication and interpersonal skills
• You have experience working with AI tools and technologies
• You have a passion for helping businesses succeed
• You have a track record of delivering results and meeting or exceeding targets