Account Manager (Facilities Management) - Houston, TX

About the role

Building Operations & Experience (BOE) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

Responsibilities

• Provide formal supervision to employees.
• Monitor the training and development of staff.
• Conduct performance evaluations and coaching.
• Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities.
• Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines.
• Mentor and coach as needed.
• Consult with sales professionals to define basic project requirements.
• Investigate various approaches to attain end results.
• Inform the organization of potential risks and implement action plans to address them.
• Assist with the coordination of resources needed to service projects and build strategic operational plans.
• Responsible for the management of sales, and relationships with small to medium-sized clients.
• Identify new sales opportunities and improvements within existing accounts.
• Monitor service level performance to ensure client service levels are met and exceeded.
• Present findings to Sr. Management.
• Prioritize open issues and tasks, working closely with both internal and client cross-functional teams.
• Serve as a point of contact for key systems and processes for projects.
• Manage expectations of the client and project team regarding the scope of work and responsibilities.
• Daily performance and ongoing delivery against contractual obligations.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

Requirements

• Bachelor's Degree preferred with 3-5 years of relevant experience.
• In lieu of a degree, a combination of experience and education will be considered.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Qualifications

• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.

Skills

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.