Account Manager, EMS

About the role

The Account Manager plays a pivotal role in managing and growing university relationships, serving as a key point of contact for both internal teams and university stakeholders. Responsibilities include developing, managing, executing, and analyzing various enrollment management and marketing campaigns.

Responsibilities

• Provide superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems quickly.
• Work closely with cross-functional internal teams to ensure a seamless and positive experience for both partners and internal stakeholders.
• Build trust and foster long-term partnerships that contribute to the success of both EDDY and university partners.
• Monitor, evaluate, and report the level of partner and internal teams' satisfaction and recommend appropriate corrective action as required.
• Manage budgeting, review performance metrics, pacing, and forecasting for the partner and internal teams.
• Facilitate meetings with internal resources working on partner schools and communicate strategy and direction for partner schools to internal resources.

Requirements

• Provide superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems quickly.
• Work closely with cross-functional internal teams to ensure a seamless and positive experience for both partners and internal stakeholders.
• Build trust and foster long-term partnerships that contribute to the success of both EDDY and university partners.
• Monitor, evaluate, and report the level of partner and internal teams' satisfaction and recommend appropriate corrective action as required.
• Manage budgeting, review performance metrics, pacing, and forecasting for the partner and internal teams.
• Facilitate meetings with internal resources working on partner schools and communicate strategy and direction for partner schools to internal resources.

Qualifications

• Bachelor’s degree in Marketing, Advertising, or a related field of study (a plus).
• Strong communication and relationship-building skills.
• Excellent interpersonal, verbal, and written communication.
• Organized, with the ability to multi-task, prioritize, and deliver.
• Advocate both internally and externally for solutions required to drive business outcomes and ensure client performance expectations are met.
• Ability to establish trust and collaborate with others both internally and with external partners.
• Results-driven, with exceptional team-building skills.
• Positive, energetic, and enthusiastic attitude.
• Open-minded and eager to expand business knowledge across multiple departments.
• Excellent written and communication skills; strong presentation skills.
• Computer proficiency in Microsoft Office, Excel, email.
• Able to work successfully in a predominately remote environment.

Skills

• Agency experience is a plus.
• An understanding of the Higher Education and Post-Secondary Education sector.
• Media and integrated marketing savvy.
• Proven ability to interpret data from multiple sources.
• Able to develop and manage performance metrics.

Benefits

Our commitment to advancement includes tuition reimbursements for expenses incurred through accepted universities, and we offer a range of benefits including medical, dental, and vision coverage, a 401K plan, remote work or flexible schedules, unlimited paid time off (PTO), training and growth opportunities, and reasonable accommodations for individuals with disabilities.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.