Account Manager, Dealer Solutions - MD

Account Manager, Dealer Solutions/Virtual US - FL, NE, NY, MD, NJ Who We AreSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com. The Role The Account Manager, Solera Dealer Solutions, Account Management is the primary relationship owner for a defined book of automotive dealer rooftops or dealer group accounts. This role is responsible for customer retention, renewal execution, product adoption, and expansion of existing solutions, with no responsibility for new logo acquisition.The Account Manager collaborates closely with Solution Performance Managers / Product SMEs/Professional Services who deliver hands-on training, workflow optimization, and adoption strategies across DMS, CRM, Service, and Marketing products. Together, they ensure customers achieve operational improvements and measurable business outcomes. What You'll DoCustomer Relationship OwnershipServe as the main point of contact for dealer leadership, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Managers, and OEM field reps.Build deep, trusted relationships that strengthen long-term loyalty and strategic alignment.Conduct proactive business reviews, executive updates, and ongoing communication touchpoints.Renewal & Retention ManagementOwn renewal preparation, negotiation strategy, and contract execution for assigned accounts.Identify at-risk accounts early and collaborate with internal teams to develop recovery plans.Ensure customers receive clear ROI value stories tied to their operational goals.Account Planning & Expansion GrowthDevelop structured annual and quarterly account plans capturing:Key goals & initiatives for fixed ops, variable ops, and marketingProduct adoption status and opportunitiesWhitespace and expansion opportunitiesRisk indicators and mitigation plansDrive expansion revenue through cross-sell and upsell of additional modules across the portfolio:DMS: service, parts, accounting, inventory workflowsCRM: lead management, showroom, BDC optimizationService: Service Suite check-in, scheduling, inspections, tech productivityMarketing: campaigns, retention, reputation, equity mining through Sales JourneyProduct Adoption & Performance SupportPartner with Solution Performance Managers/SMEs to ensure customers fully adopt and utilize their solutions.Align SPM engagements to dealership goals such as:Higher service lane throughputImproved lead response and conversionReduced no-shows through scheduling optimizationBetter marketing ROI and customer retentionEnsure insights from SME performance reviews are translated into actionable account plans.Customer Health & Risk MitigationMonitor product utilization, customer satisfaction, support ticket trends, and performance KPIs.Document customer health trends and create action plans to address red/yellow indicators.Engage cross-functional teams to resolve escalations, integration challenges, or workflow gaps.Cross-Functional CollaborationCollaborate closely with Customer Success, Product, Support, and Professional Services to ensure seamless customer experience.Provide field insights on product enhancements, competitive threats, adoption barriers, and dealer operational needs.Work with Marketing on customer communication, events, and campaign engagement.Travel60–75% depending on territory size, dealer visits requirements. RequiredWhat You’ll Bring3–6+ years in automotive SaaS, dealership technology, or automotive retail operations.Strong understanding of dealership workflows across fixed ops, variable ops, CRM, and marketing.Experience managing a customer book of business, with accountability for retention and expansion.Excellent communication, relationship-building, and presentation skills.Ability to analyze data and translate insights into customer recommendations. PreferredExperience with automotive DMS, CRM , Fix Ops Service Scheduling/Inspection, and Marketing platforms.Background in dealership operations (BDC, service lane, sales management, or digital marketing).Familiarity with OEM programs, certification requirements, and compliance standards.Prior success using account planning methodologies (e.g., plan-on-a-page, mutual success plans, health scoring frameworks).Success MetricsRenewal rate and churn reduction across the assigned book of businessNDR (Net Dollar Retention) and Expansion revenue driven by multi-solution growthProduct adoption and usage of metrics for DMS, CRM, Service, and MarketingCustomer satisfaction (NPS/CSAT) and reduction in escalationsCompletion and quality of account plansEffective collaboration with Performance Managers/SMEsCompetenciesCustomer Advocacy – Builds trust and drives dealer success.Business Acumen – Understands dealership KPIs and operational workflows.Relationship Leadership – Manages complex stakeholder groups across rooftops.Account Planning – Strategic thinking with strong documentation and follow-through.Communication & Influence – Clear, professional, and proactive.Collaboration – Works seamlessly with SMEs and cross-functional partners. It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs. EQUAL OPPORTUNITY EMPLOYERSOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.