Manager - Dealer Accounts

Join Team CARFAX as a mission-focused leader who helps grow a brand built on accuracy and integrity. We care deeply about our products and customers, empowering millions of consumers to make more-informed decisions every day. Our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.

About the role

We are seeking a dynamic Manager – Dealer Accounts to lead, motivate, and strengthen a high-activity team of Account Managers. The ideal candidate will have the vision to level up customer experience and engagement while driving exceptional results in a metric-driven environment. This position requires 4 days a week in our Virginia office, subject to change with future business needs.

Responsibilities

• Lead, train, and develop 15+ Account Managers in your assigned region.
• Develop appropriate metrics to measure team effectiveness in dealer engagement, dealer retention, and revenue growth.
• Provide coaching and mentorship to help team members achieve individual and collective goals.
• Develop staff for increasing job responsibilities and productivity.
• Foster a culture of continuous improvement and customer-centricity.
• Maintain and grow relationships with dealer accounts in a phone-based environment.
• Achieve monthly and quarterly revenue goals by driving growth with existing CARFAX dealers.
• Provide exceptional customer service and establish rapport with key decision makers; handle escalated issues as applicable.
• Up-sell new products and services while ensuring high retention rates.
• Drive innovative approaches to enhance customer experience and engagement.
• Collaborate across sales, marketing, and finance to identify strategies and uncover new opportunities.
• Partner with cross-functional teams to resolve client issues and drive process improvements.
• Increase customer awareness and engagement by effectively communicating CARFAX's value proposition.
• Champion customer-focused initiatives that elevate the overall dealer experience, services, and vehicle history information.

Requirements

• 5+ years of account management or customer service experience with demonstrated results.
• 2+ years of experience managing or leading a team (formal management experience preferred).
• Account management experience required; automotive industry experience is a plus.
• Experience establishing and maintaining strong client partnerships.
• Exceptional communication, presentation, and time management skills.
• Excellent consulting and negotiation skills.
• Goal-oriented and results-focused with ability to work independently.
• Ability to persuade and influence others through product knowledge and relationship building.
• Proficient in Microsoft Excel and experienced with Salesforce.com or similar CRM tools.
• Excellent planning, organization, and follow-up skills.
• AI experience or familiarity with AI applications in customer success/account management is a plus but not required.
• Spanish speaking is a plus but not required.
• Enthusiastic, highly motivated self-starter with strong work ethic.
• Natural leader who enjoys developing others and building high-performance teams.
• Comfortable balancing management responsibilities with individual account work.
• Thrives in a fast-paced, metric-driven environment.
• Passionate about delivering exceptional customer experiences.
• Innovative mindset with ability to identify opportunities for process improvement and customer engagement enhancement.

Benefits

• Competitive compensation, benefits, and generous time-off policies.
• 4-day summer work weeks and a winter holiday break.
• 401(k) / DCPP matching.
• Annual bonus program.
• Casual, dog-friendly, and innovative office spaces.

13× VA Best Places to Work, 12× Top Workplaces in Washington (The Washington Post and WTOP), 9× Washingtonian Great Place to Work, 5× USA Today Top Workplaces, 5× St. Louis Post-Dispatch Best Places to Work.

Pay

The anticipated annual base salary range for this position is $85,000 - $120,000. Actual compensation within this range will be determined based on geographic location, relevant experience, skills, qualifications, and internal equity considerations. In addition to base salary, employees may be eligible for incentive compensation, long-term incentives, and a comprehensive benefits package.

About CARFAX and S&P Global Mobility

S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company. CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service, and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value, and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com.