Account Manager - Custom Software

About the role

The Account Manager is responsible for expanding and growing existing client relationships, focusing on revenue growth and long-term account value. This role requires expertise in selling into complex, highly regulated, and relationship-driven industries such as manufacturing, healthcare, construction/AEC, and financial services.

Responsibilities

• Drive growth within current accounts through proactive outbounding and relationship building
• Build and maintain relationships with key stakeholders, partners, and decision-makers
• Open and convert new lines of business within existing accounts
• Identify, qualify, and close expansion opportunities including upgrades, renewals, cross-sells, and add-on services
• Manage pricing discussions and renewal conversations within established guidelines
• Ensure full understanding of client procurement process to accurately forecast and set expectations
• Create value within existing relationships to gain introductions to new contacts, teams, and departments
• Manage and forecast an expansion pipeline for VeilSun services and partner offerings (e.g., Quickbase)
• Work closely with Delivery teams (Developers, Architects, Solution Engineers, Technical Project Managers) to align on scope, roadmap, and client expectations
• Act as a liaison between VeilSun, our technology partners, and client stakeholders
• Support co-selling efforts with partner sales teams as applicable
• Maintain balance of client advocation and protecting internal alignment and best practices
• Support strategic account planning for assigned clients
• Participate in and present Quarterly Business Reviews (QBRs) for key accounts
• Track and report on account health, pipeline, renewals, and expansion opportunities
• Maintain accurate records and forecasts in CRM and other internal systems
• Stay current on VeilSun's offerings, low-code platforms, AI technologies and tools, and emerging industry trends
• Report directly to the Head of Sales and contribute to broader sales strategy
• Support additional initiatives and responsibilities as assigned by VeilSun leadership
• Maintains rigorous organization across pipeline, priorities, and deal movement
• Maintains excellent CRM hygiene and data integrity
• Communicates clearly and concisely with stakeholders and internal teams

Qualifications

• 5+ years of B2B sales experience
• 1+ years selling custom software, technical platforms, or professional services (not off-the-shelf products)
• 3+ years selling into the following industries: manufacturing, healthcare, construction/AEC, or financial services
• Experience managing existing client relationships with revenue responsibility
• Proven success in outbound prospecting and new business development
• Strong discovery, qualification, and consultative selling skills
• Excellent communication, presentation, and storytelling abilities
• Comfortable working remotely and independently

Experience & Qualifications

• Hands-on industry experience or a deep understanding of operational workflows within manufacturing, healthcare, construction/AEC, or financial services
• Experience selling industry-specific software or technical solutions
• Familiarity with common platforms or systems used within target industries
• Technical or construction-related education
• Formal sales methodology training (Challenger, MEDDIC/MEDDPICC, Sandler, or similar)
• Experience with account-based selling or marketing strategies

Compensation & Benefits

The base salary range for this position is $80,000–$120,000, depending on experience, with on-target earnings (OTE) of $170,000–$200,000, inclusive of base salary and commission. This role is eligible for a commission plan based on performance.

VeilSun offers an exceptional benefits package for eligible employees, including medical, dental, vision, life and supplemental insurance, short-term and long-term disability, options for profit sharing, a 401(k), paid vacation, and sick time.