Account Manager - Custodial

About the role

The Account Manager is responsible for the management of an account or assigned accounts, and the supervisors assigned to each account. They operate as the lead point of contact for any and all matters specific to their assigned accounts. They build and maintain strong, long-lasting customer relationships and oversee customer account management, including negotiating contracts and agreements to maximize profit.

Responsibilities

• Manages the overall activities of a project(s), and supervises the supervisors
• Maintains/monitors work schedules of all personnel, including the preparation and submission of weekly payroll time sheets
• Establishes/maintains work performance standards making sure specifications are met
• Conducts quality assurance checks and manages materials inventory as well as general use of equipment
• Coordinates and controls special project work
• Measures performance of accounts against assigned budgets and quality standards
• Ensures the timely and successful delivery of our solutions according to customer needs and objectives
• Solves on-site service delivery problems
• Answers client queries and identifies new business opportunities among existing customers
• Participates in ongoing management/technical skill development training programs
• Conducts orientation of employees, develops employees’ skills/abilities and performs annual employee evaluations
• Develops strong relationships with customers, connecting with key business executives and stakeholders and preparing reports
• Clearly communicates the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develops new business with existing clients and/or identifies areas of improvement to improve service quality and sales growth
• Prepares reports on account status
• Affords budget planning and suggests cost-saving initiatives
• Collaborates with Operations team to identify and grow opportunities within territory
• Affords challenging client requests or issue escalations as needed
• Performs other duties as requested by management

Qualifications

• Must be a high school graduate
• Must have good public relations and communication skills and the ability to interact effectively at all levels
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Must be in good physical condition to bend, squat, reach, kneel, climb, walk etc. as needed for specific projects
• Previous management/supervisory and cleaning experience preferred
• Requires attention to detail
• Proficient in computer usage and software such as Microsoft Word and Excel

Benefits

• Healthcare plan
• Dental insurance
• 401(k)
• 401(k) matching
• Holiday
• Vacation

Pay

$65,000.00 to $70,000.00 annually

Schedule

Variable (Must be available on the weekends and holidays; subjective to events, meetings and traveling)