Account Manager (Creative Services)

About the role

As an Account Manager at SketchDeck, you’ll own a portfolio of strategic client accounts valued at approximately $4M in annual revenue. Your primary focus is building strong, long-term client relationships that drive account health, retention, and sustainable growth.

You’ll develop a deep understanding of your clients’ business, goals, and priorities, allowing you to proactively identify opportunities, navigate challenges, and ensure they’re getting the most value from their partnership with SketchDeck. Working closely with Project Managers, Creative Leads, and Business Development, you’ll connect client needs with the right solutions and help turn successful engagements into lasting partnerships.

Responsibilities

• Account Health & Client Strategy (50%):

  • Own a portfolio of client accounts totaling approximately $4M in annual revenue
  • Lead onboarding for new accounts, converting project-based clients into long-term retained partnerships
  • Build trusted relationships with client stakeholders, serving as the primary point of contact for the overall account and long-term partnership
  • Develop a deep understanding of each client's business strategy and goals and connect it directly to the work SketchDeck delivers
  • Lead monthly check-ins, quarterly business reviews (QBRs), and ongoing strategic conversations with senior client stakeholders
  • Proactively identify risks, opportunities, and client needs before they become issues

• Revenue Growth & Retention (20%):

  • Own revenue forecasting for your portfolio, tracking performance against targets
  • Identify opportunities to expand existing accounts, proposing projects, retainers, and new initiatives aligned to client business goals
  • Lead renewal communications for every account in your book
  • Re-engage dormant accounts and identify cross-sell and upsell opportunities in partnership with Business Development

• Cross-Functional Partnership (20%):

  • Partner with Project Managers, Creative Leads, and Business Development on new accounts to deliver a seamless client experience
  • Clarify client briefs and ensure projects stay oriented toward business impact, not just task completion
  • Surface client context and feedback that helps delivery teams do better work
  • Contribute to how SketchDeck structures and evolves its approach to client partnerships

• Team & Operations (10%):

  • Partner on account planning and resourcing discussions
  • Share client learnings and best practices across the account team
  • Contribute to the continued evolution of how SketchDeck manages and grows client relationships

Requirements

• 7+ years of account management or client services experience within a creative, design, or marketing agency
• Strong understanding of creative and digital delivery, with experience partnering closely with project, creative, or production teams
• Collaborative by default; you share context freely, flag issues early, and don't need to own the room
• Proven ability to build trusted relationships with senior client stakeholders and lead business conversations

Preferred

• Confident and credible with senior executives and CMO-level stakeholders; clear and direct in writing and in the room
• Experience using project management platforms such as Asana, Monday.com, Workfront, or similar
• PST or CST time zone preferred