Account Manager (Boston)

Responsibilities

• Serve as the dedicated Account Manager for a specified Account Executive, helping this individual maintain and grow their specific business within their accounts.
• Day to day responsibilities to include:
• Respond to Customer inquiries in a timely fashion and move to resolution
• Serve as a liaison between Customers, Vendors, and GuidePoint resources for this specified AEDevelop and retain Product and Industry knowledge, Vendor Resources, and GuidePoint Security Service offerings
• Develop and maintain relationship with GuidePoint key Vendors and Account Executive's Customers
• Leverage Vendor resources and relationships to bring value to Customers
• Improve more frequent calls and higher touch for AE's customer base
• Manage open opportunities in existing accounts with guidance from AE
• Identify whitespace opportunities with customers and vendors
• Represent GPS AE at customer meetings as needed
• If required should have ability to leverage salesforce.com to generate quotes, track open opportunities and renewal opportunities
• All other duties as assigned

Experience Requirements

• Proven success in Inside Sales
• Cyber Security experience required
• Must have outstanding attention to detail and commitment to follow-through
• Strong ability to multitask
• An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity
• Strong written and verbal communication skills. Ability to communicate clearly and concisely via email, phone, and written documents
• Requires experience in Salesforce.com and Microsoft office
• Bachelor's Degree is preferred
• Demonstrates a willingness to learn and use AI-enabled tools