Account Manager

About the role

The AI-powered OS for beauty, wellness and self-care. Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.

What you will be doing

• Collaboration - Work closely with other departments to ensure a seamless partner experience
• Accountable - Meeting Key Performance Indicators on monetization, revenue growth, and retention by proactively engaging with and educating our Partners on the value of the Fresha platform
• Execute - Analyze reports and execute effective plans to upsell and increase revenue generation from existing accounts
• Build - Ensure strong Partner Experience by building meaningful relationships by attending face-to-face and video meetings with your accounts
• Engage - Administer a consistent contact strategy across your Portfolio to keep Partners engaged and reduce churn

What we are looking for

• Experience - Minimum 2 years of solid Account Management with a track record of success in revenue growth
• Manage Full Sales Cycle - 2-3 years, taking an account from onboarding to long term revenue generation
• Selling into SMB - 2-3 years, being able to close sales and generate incremental revenue
• Team Player - must be happy to ‘roll sleeves up’ and assist the team whenever required.
• Comfortable working in a fast-paced and changing environment.
• Demonstrable experience in effectively managing and driving commercial growth from a large account portfolio, ideally in the SaaS industry.

Added Bonus

• Bi-lingual - Fluency in English and another language, ie Spanish, Thai, Mandarin.
• Multi-selling - Experience with selling multiple products at a time.
• CRM - Experience with a CRM, we use Hubspot.

Pay

The salary offered for this role is $100K to $110K OTE.

Benefits

• Work-life balance: 25 days of flexible leave that we encourage you to take.
• Retirement: 401K with up to 3% match.
• Insurance: Medical, up to 80% employer contribution.
• Additional Perks: Wellness products/services Perkbox.
• Dental, Vision, and life insurance.
• Free Counseling.
• Flexible work-away policies (work from another Fresha office, or from a family member’s city).

Interview Process

• Screen Stage (30 mins) - Video-call with a member from the Talent Team
• 1st stage (45 mins) - Video-call/in-person with Team Lead Account Management
• Final Stage (75 mins) - Video-call/in-person with Team Leads and Head of Commercial

Inclusive workforce

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.