Account Manager - Atlanta

About the role

As an Account Manager, you will be the face of our brand within your territory—cultivating strong customer partnerships, uncovering growth opportunities, and driving adoption of our industry-leading hearing technology. You’ll work closely with cross-functional partners to deliver exceptional customer experience, accelerate business growth, and help ensure more people enjoy the delight of hearing. This role requires a proactive, customer-focused sales professional who excels at building trust, understanding customer needs, and driving solutions that support long-term success.

Responsibilities

• Drive sales growth across the territory through regular customer visits, new-business development, and strategic territory planning
• Promote, demonstrate, and train customers on products, fittings, and software to ensure clinical confidence and product adoption
• Build and maintain strong, consultative relationships with customers while providing tailored product and business solutions
• Collaborate closely with Regional Directors, Key Account Managers, Inside Sales, Trainers, and Marketing to align on growth priorities
• Onboard new accounts effectively, including needs analysis, training, and establishing long-term success plans
• Ensure accurate documentation of customer interactions in CRM systems and full compliance with internal processes and regulatory requirements
• Consistently achieve sales targets, activity goals, and funnel progression metrics while representing the brand at regional and national events

Requirements

• Bachelor’s degree required; Master’s or AuD preferred
• Knowledge of hearing-instrument technology and clinical practices, with experience assisting patients independently
• Strong consultative selling, communication, and presentation skills with the ability to influence and build lasting relationships
• Proficiency with CRM systems and Microsoft Office; comfortable with digital tools and data-driven planning
• Highly accountable, action-oriented, competitive, and resilient with a strong drive for results
• Demonstrated curiosity, adaptability, and willingness to learn complex products and solutions
• Experience in hearing healthcare, medical devices, or fitting Phonak technology (preferred but not required)

Qualifications

• A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Skills

• Customer service and relationship management
• Product knowledge and demonstration skills
• Collaboration and teamwork
• Communication and presentation skills
• Data management and CRM proficiency

Benefits

• Medical, dental, and vision coverage
• Health Savings, Health Reimbursement, and Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401(k) plan with company match
• Company-paid life and disability insurance
• Accident and hospital indemnity coverage
• Legal and ID theft assistance
• PTO (sick and vacation time), floating Diversity Day, and paid holidays
• Paid parental bonding leave
• Employee Assistance Program (mental health support hotline, counseling sessions)
• Royalty-free hearing aid discount for employees and family
• Internal social recognition platform

Pay

This role's base pay range is between: $90,000 - $110,000, with commission target of $50,000 with ability to overachieve. Compensation packages are based on skills, experience, and geographic location.

Schedule

Remote/hybrid employee functionality is supported at Sonova.