Account Manager

Responsibilities

• Establish and maintain a high level of customer satisfaction.
• Meet customer retention goals.
• Communicate to and work with the Sales Manager to resolve unique customer issues/concerns.
• Reduce lost accounts by diffusing cancellation requests.
• Maintain sales call activity goals for proactive account retention.
• Increase revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability.
• Demonstrate expertise in waste evaluation skills.
• Demonstrate increased knowledge of services provided by WIN Waste Innovations, pricing and competition.
• Understand and effectively communicate pricing and service strategies.
• Offer and quote pricing for service on demand as encountered during customer contact.
• Play a key role in meeting sales and pricing objectives by proactively promoting WIN Waste Innovations services.
• Identify opportunities to up-sell and cross-sell existing customers and refer opportunities appropriately.
• Proactively engage other WIN Waste Innovations business opportunities.
• Generate leads for follow-up by inside and outside sales personnel.
• Effectively use WIN Waste Innovations sales tools (i.e. Salesforce.com, TRUX, Pricing Tools, etc.).
• Acquire in-depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.
• Demonstrate an understanding of appropriate local, state and federal regulations.
• Maintain positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, co-workers and management.

Qualifications

• A bachelor's degree is preferred.
• Minimum Qualifications: Perform essential duties satisfactorily by demonstrating excellent communication and problem-solving skills, excellent negotiation skills, and demonstrated leadership.
• The candidate must have proficient use of personal computer and WIN Waste Innovations sales tools (i.e. Salesforce.com, TRUX, Pricing Tools, etc.).

Benefits

• Industry leading benefits
• Multiple and flexible medical plans
• Outstanding PTO program
• Floating Holidays
• Strong 401k program and company match
• Tuition reimbursement plan
• College loan reimbursement
• College scholarship program for dependents
• Parental Leave Program
• Inclusive culture
• Employee engagement events
• Employee resource groups