Account Manager

Job Summary

The Account Manager position at TransPerfect is responsible for developing new business relationships and supporting existing clients. This role requires excellent communication skills, proven sales experience, and the ability to creatively problem-solve.

Responsibilities

• Research prospective clients through internet research, trade show lists, referrals, yellow pages, professional directories, and personal investigation
• Create accurate spreadsheets of prospective client data including names, titles, phone numbers, addresses, and other information
• Generate daily mailings to prospective clients using updated and accurate spreadsheets
• Cold call prospective clients
• Creatively problem solve to improve new business development strategy
• Negotiate rates and deadlines with prospective and current clients
• Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, turnaround times, and competitor information
• Liaise with production to ensure all jobs are handled appropriately and with attention to detail, resulting in a perfect product
• Consistently follow up with clients to ensure their satisfaction with delivery, quality, and customer service
• Research and understand various industries TransPerfect markets to, including industry leaders, current events, and pertinent data
• Perform other special projects or duties as required

Requirements

• Minimum Bachelor’s degree
• Excellent English communication (written and verbal) skills
• Proven sales life cycle experience - from lead generation to business closing
• Proven track record in achieving sales targets
• Excellent problem-solving and analytical skills
• Strong interpersonal skills
• Effective time management skills