Account Manager

About the role

We are looking for people who don’t just want a job, they want purpose and impact.

Responsibilities

• Manage a portfolio of law firm partners, developing a deep understanding of their performance, operations, and alignment with TopDog’s model
• Analyze key metrics (e.g., conversion rates, drop rates, case flow, attorney fees) to identify trends, diagnose issues, and drive performance improvements
• Proactively identify risks or inefficiencies and address them before they escalate
• Lead onboarding of new partners, clearly communicating TopDog’s underwriting model, expectations, and processes
• Evaluate potential new partners, assessing fit based on performance, operations, and client outcomes
• Serve as a primary point of contact for partners, building strong, collaborative relationships while maintaining accountability to performance standards
• Hold partners accountable through direct, data-driven conversations, including addressing underperformance and driving corrective action
• Collaborate cross-functionally with intake, operations, legal, and business development teams to ensure smooth case flow and accurate reporting
• Monitor case progress and partner decision-making to minimize operational and legal risk
• Identify and implement process improvements to enhance efficiency, scalability, and outcomes
• Take full ownership of your portfolio, making sound decisions independently and escalating when appropriate

Requirements

• Bachelor’s degree required
• 2–4+ years of experience in account management, client success, partnerships, or similar roles
• Experience managing performance metrics and driving outcomes through data
• Experience working cross-functionally in a fast-paced, growth-focused environment
• Strong written and verbal communication skills
• Ability to prioritize effectively and execute with speed

Nice to have

• Experience in legal, personal injury, or professional services environments
• Experience in high-growth or high-volume organizations
• Familiarity with underwriting models or referral-based business structures
• Comfort building processes in evolving or startup-like environments

Benefits

Real growth: As the firm grows, so do opportunities for advancement and leadership

High standards, real support: Clear expectations, coaching, and accountability

Culture that matters: Trust, respect, speed, and integrity, without sacrificing humanity

Meaningful work: Helping people through some of the hardest moments of their lives

Pay

The pay range for this role is: 100,000 - 125,000 USD per year (Remote (United States))