Account Manager

Job Description

The AM will perform all duties related to the ongoing strengthening of vendor/client relations through regular customer calls, post-implementation queries and visits to key accounts as necessary. They will support sales by identifying renewal, upsell and upgrade opportunities as well as managing references for potential new business contacts. A collaboration with Marketing will also result in further case studies, completion of industry recognized reviews and facilitation of relevant thought leaders’ presence at trade events to raise brand awareness.

Qualifications

• Key Skills as an Account Manager:
  • Natural communicator with customer service as primary motivation
  • Good understanding of the TOPdesk customer base
  • Industry awareness beneficial
  • Stress resistant and ability to adapt depending on stakeholder personas
  • Ability to work collaboratively (both locally and with international teams), but also an ability to work autonomously
  • Good levels of initiative and will explore potential customer developments (Example: online training webinars)
  • Target driven to specifically reduce customer churn
  • Commercial awareness
  • Attention to detail in terms of how related documentation is stored and communicated

Additional Information

What we offer
· Competitive salary
· Workplace flexibility: a hybrid of home/office working to suit all employee needs
· 30 days of holiday per year
· Great company benefits including private healthcare, 401k matching, training budget, and life insurance packages
· Extensive training facilitated with international collaboration
· An exciting, supportive, and multicultural environment