Account Manager

Essential Functions

• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions, according to customer needs and objectives.
• Operate as lead point of contact for timely resolution of any client related issues, requests, or problems.
• Work as part of the new client implementation team to gain familiarity with new client workflows.
• Set up client database records to reflect acknowledgement, reporting, and invoice processes while consistently maintaining the integrity and quality control of this data.
• Monitor the quality and processing of incoming and outgoing data files, taking corrective action as necessary.
• Evaluate the account flow process for any client issues or change requests.
• Initiate and track client projects using in-house project management software.
• Review comprehensive daily, weekly, monthly, and quarterly management reports to provide analysis to the client, Operations, and Executive Managers as needed.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Identify opportunities and collaborate with sales team to ensure growth initiatives.
• Work with sales team during the pre-contract phase to present products and services to prospective clients.
• Respond to complaints and resolve issues aiming for customer satisfaction and the preservation of the company's reputation.
• Research and monitor changes to clients' processes to better forecast future placements and recovery results.
• Assure that all procedures and responsibilities are documented and kept up to date.
• Track and document client events, meetings and communication through the use of Salesforce software.
• Maintain knowledge of compliance regulations.
• Attend client visits as appropriate, some local and domestic travel as needed (less than 10%).

Qualifications

• Strong client analysis, communication, and customer service skills.
• Outstanding written and verbal communication skills.
• Problem solver with high attention to detail who is thorough, organized, and is easily adaptable to a wide range of client industries.
• Must work well independently. Does not need close management supervision.
• Able to prioritize workload while multi-tasking.
• Maintain highly professional appearance and demeanor when dealing with clients.
• Flexible in working with all CCS personnel.
• Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement and is receptive and responsive to change.
• PC skills: MS Outlook, Word, Power Point, Excel.
• Able to maintain a predictable and consistent full-time work schedule.

Education Requirements

• Associates Degree required.
• B.S. Degree preferred or directly related equivalent experience.