Account Manager

Key Responsibilities

• Customer Engagement: Respond to customer inquiries with speed and professionalism, provide detailed product information and pricing, and effectively resolve any issues to ensure customer satisfaction.
• Sales Growth: Drive sales by identifying upselling and cross-selling opportunities during customer interactions, and actively work to grow your book of business.
• Account Management: Develop strong relationships with key accounts, manage larger quotes, and ensure all customer needs are met and expectations exceeded.
• Collaboration: Work closely with other departments, including customer service, logistics, accounting, marketing, and warehousing to deliver a seamless customer experience.
• CRM Proficiency: Maintain up-to-date records of customer interactions, transactions, and progress within our CRM system.
• Performance Metrics: Achieve and exceed individual and team sales targets and KPIs through strategic sales initiatives and excellent account management.
• No Cold Calling: Focus on warm leads with a high potential for conversion.

Qualifications

• Education: Bachelor’s or Associate’s degree preferred.
• Experience: Previous customer service or sales experience highly advantageous.
• Skills: Exceptional communication and interpersonal skills, strong negotiation and problem-solving abilities, and proficiency in CRM software and Microsoft Office Suite.
• Industry Knowledge: Understanding of packaging materials and industry-specific products is beneficial but not required.

Perks

• Medical, Dental, Vision Insurance
• Life and Supplemental Insurance
• Short Term Incentive Plan
• 401K Provision
• Profit Sharing
• HRA
• Cafeteria Plan
• Seasonal company sponsored events
• Work/Life Balance
• Childcare Reimbursement Program
• 9/80 Scheduling Option (following 1 year of employment)

About the Role

The Cary Company is a leading provider of packaging and industrial supplies, known for our commitment to customer success and innovation. We are currently seeking energetic and motivated individuals to join our Inside Sales Team as Account Managers. This role is ideal for those who are driven to help businesses thrive by managing customer relationships and expanding our market presence.

Company Overview

We have been in operation since 1895 and have grown significantly over the years. Our headquarters is in Addison, IL, and we now operate in multiple locations across the United States, including Indianapolis, Pittsburgh, Salt Lake City, Jurupa Valley, Livermore, and Charlotte. We distribute rigid packaging products and industrial filtration. Our company was privately owned and has a strengths-based approach, focusing on leveraging employees' strengths and fostering a positive work environment. We have a fun, upbeat culture with various committees, events, and core values that emphasize growth, positivity, customer-driven practices, and a spirited work ethic.

Our Culture

We work to build autonomy, connectedness, and confidence in your role. Employees receive 2-4 structured one-to-one meetings with their supervisor per year, replacing traditional performance reviews with a two-way discussion. Various committees allow employees to engage in community and company-related activities, and we offer fun Fridays, weekly yoga sessions, and other company events. Our core values guide our operations, and people who succeed in our culture share positive, open-minded, curious, customer-focused, and supportive characteristics.