Account Manager

About the role

Taylor Corporation is seeking an Account Manager in Fridley-MN. This role is responsible for providing the customer with a positive, consultative, and service-based experience. Key responsibilities include aligning with Sales Rep on client expectations and service levels, communicating production schedules and updates, resolving production-related issues, and leading regular meetings with the customer.

Responsibilities

• Gathering and understanding job specific requirements from the customer to accurately enter jobs into production
• Aligning with Sales Rep on client expectations and service levels
• Communicating production schedules and updates to the customer, proactively managing production milestone dates, and tracking production status to ensure orders ship on time
• Resolving production-related issues to ensure customer expectations are met
• Providing sales support, including product, pricing, schedule, capacity, and production related requests
• Maintaining multiple accounts, programs/projects/tasks in a fast-paced environment
• Documenting and maintaining account specific standard operating procedures
• Leading regular scheduled meetings with the customer to discuss the status of current orders, quality, and forecast opportunities
• Maintaining favorable relationships with external customers and internal team members

Requirements

• Bachelor’s degree and/or 2+ years of experience in customer service or customer support role
• Excellent written and verbal communication skills
• Detail oriented, strong organizational skills and ability to handle complex tasks
• Able to solve problems effectively, respond to continually changing priorities and coordinate multiple projects
• Proficient in Microsoft PowerPoint, Excel, Word, and Outlook
• Project management skills
• Previous print industry or manufacturing experience

Qualifications

• Must be authorized to work in the United States without the need for employer sponsorship
• The anticipated annual salary range for this position is $65,000 - $75,000. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Skills

• Customer service skills
• Project management
• Communication skills
• Problem-solving skills

Benefits

• Comprehensive benefit package including health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO), and 64 hours of annual holiday pay

Pay

The anticipated annual salary range for this position is $65,000 - $75,000. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Schedule

Not specified