Account Manager

Responsibilities

• Build and maintain strong relationships with assigned college/university partners to drive program utilization, retention, and overall satisfaction
• Respond to customer inquiries within 24 hours and ensure timely, effective resolution of issues
• Provide regular program updates, including monthly movie selections, promotional materials, and new release information
• Support contract renewals in partnership with Sales leadership, ensuring full retention of assigned accounts
• Process customer orders accurately and efficiently, ensuring fulfillment within 5 business days
• Maintain and update CRM data with 100% accuracy on a monthly basis, ensuring reliable reporting and customer insights
• Set and achieve goals related to customer retention, satisfaction, operational efficiency, and revenue growth
• Identify and act on upsell and cross-sell opportunities to expand account value and support business growth
• Identify, recommend, and implement process improvements to enhance customer experience, order fulfillment, and operational efficiency (minimum of 2 annually)
• Adapt to evolving technologies, products, and processes, demonstrating a commitment to continuous improvement and learning
• Partner with Account Executives, Customer Relationship Managers, and internal teams to resolve customer needs and drive overall business success
• Contribute actively to team meetings and collaborative problem-solving efforts, fostering a positive and solution-oriented environment

Requirements

• Bachelor's degree required
• One to three years of demonstrated success in account management field
• A proven track record in developing positive client relationships and seeking ways to increase client satisfaction and loyalty
• Exhibit good communication skills including being a good listener and showing interest in what others have to say
• Demonstrate a high degree of commitment to the organization and be committed to professionalism in the workplace
• Possess good organizational skills and the ability to manage tasks in a high-volume, high stress environment
• Be flexible in meeting business needs within other Swank departments as necessary

Benefits

• Comprehensive compensation and healthcare packages, including medical, dental, vision, and life insurance products
• 401(k) plan with employer match
• Competitive paid time off: vacation, personal time, holidays, and winter break
• Company sponsored volunteer & community outreach opportunities
• Organizational growth potential through our company sponsored online learning platforms
• Hybrid work schedule with on-site work Monday through Thursday with the option to work from home on Fridays, subject to change based on evolving business needs and priorities
• EEO, including disabilities and veterans