Account Manager

About the role

The Account Manager will oversee assigned accounts, develop short range goals for these accounts, and act as the single point of contact for those accounts. This role involves handling all commercial and technical questions, identifying market growth areas, contributing to sales revenue goals, and enhancing project margins.

Responsibilities

• Recognize revenue growth areas within accounts and develop sales growth plans accordingly, tracking via CRM tool.
• Act as the primary contact for assigned accounts, avoiding escalation via conflict resolution and handling all commercial and technical requests.
• Develop potential customers and markets via assigned accounts.
• Work with the sales force on quote development, including specification review and interpretation, providing pricing on non-standard items, and offering sales advice concerning bid strategies.
• Work with Regional Sales Managers and Business Development Managers on tracking quotes throughout the sales process.
• Accept all new orders through the system, initiate new orders into the internal order processing system, and pass to Order Management team.
• Approve and provide pricing for any change order requests on existing orders not yet produced.
• Provide training for assigned accounts via custom training or utilizing the available programs.
• Create and conduct presentations for internal and external customers.
• Participate in product development projects within the organization, bringing market knowledge and feedback.
• Manage all cross-functional communication within the organization to provide a seamless experience to the assigned accounts.
• Provide regular customer communications, allowing for up-to-date open order reports and information.

Requirements

• Applicants must be authorized to work for any employer in the U.S without sponsorship.
• We are unable to sponsor or take over sponsorship of an employment Visa at this time.
• Bachelor’s Degree in Business, Mechanical Engineering, Application Engineering, or Automotive Engineering and 3 years’ experience with inside sales or customer service with industrial equipment or 7 years’ experience with inside sales or customer service with industrial equipment.
• Ability to travel up to 50%.

Preferred Qualifications

• Strong CRM skills to track sales opportunities and follow the sales funnel philosophy.
• Strong knowledge in power systems and trends.
• Strong problem-solving skills on issues of diverse scope and high complexity where analysis of situations or data requires a review of a variety of factors.
• Strong ability to work under tight deadlines.
• Strong ability to work on multiple projects and/or assignments simultaneously.
• Good ability to read, analyze, and interpret project specifications, periodicals, professional journals, technical procedures, or governmental regulations.
• Strong ability to write reports and business correspondence.
• Strong ability to effectively present information and respond to questions from individuals or groups of managers, clients, customers, and the general public.
• Good ability to work with mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Good ability to read construction specifications and drawings.
• Exceptional computer skills, proficient in MS Office (Word, Excel, Power Point).

Benefits

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan.