Account Manager

About the role

We are seeking an Account Manager at our Duncan, SC location. The ideal candidate will manage customer commodity business in line with global, regional, and product strategies. Responsibilities include leading and coordinating all activities related to the assigned customer commodity, analyzing and communicating customer trends, identifying acquisition opportunities, managing the RFQ process, preparing and delivering commercial offers, executing price negotiations, maintaining CSR, and building relationships with customer commodity stakeholders.

Responsibilities

• Manage customer commodity business in line with global, regional, and product strategies.
• Lead and coordinate all activities related to the assigned customer commodity.
• Analyze and communicate customer trends to support strategic decision-making (product, regional, innovation).
• Identify acquisition opportunities and define corresponding action plans.
• Manage the full RFQ process from initial discussion through final negotiation in alignment with the Key Account Manager (KAM).
• Prepare and deliver commercial offers in a timely manner, ensuring compliance with customer-specific formats.
• Execute price negotiations with customers in coordination with the KAM.
• Maintain and track price history and long-term agreements.
• Support the KAM in addressing customer concerns, including capacity requests and operational issues.
• Ensure proper collection, maintenance, and internal distribution of Customer Specific Requirements (CSR) in line with company procedures.
• Identify and develop future business opportunities within the assigned customer commodity.
• Build and maintain strong relationships with customer commodity stakeholders.
• Collaborate cross-functionally with project management, engineering, and product management teams.
• Develop a strong understanding of customer systems and processes to enhance collaboration and efficiency.

Requirements

• Bachelor’s degree in Business Administration or a related field.
• 2+ years of experience in Sales.
• 2+ years of experience in Project Management.
• Experience in a customer-facing role or acting as a company ambassador.
• Exposure to OEM and Tier 1 environments.
• Affinity for technical processes.
• Working knowledge of process engineering.
• Working knowledge of plastic injection molding processes.