Account Manager

About the role

We are looking for an Account Manager to support order administration and customer-focused account coordination in our Akron, Ohio location. This role centers on retrieving vendor orders from multiple online portals, entering accurate data, and keeping documentation organized in a fast-moving environment. The position works closely with major retail accounts and helps ensure issues are resolved quickly while daily priorities remain on track.

Responsibilities

• Access vendor systems to retrieve incoming orders and confirm they are captured accurately and on time.
• Enter order details, tickets, packing slips, and related paperwork into internal records with a high level of accuracy.
• Coincide with customer and vendor contacts to address order questions, discrepancies, and service concerns through completion.
• Maintain organized documentation of transactions, communications, and service actions to support efficient follow-up.
• Support account activity for high-volume retail partners
• Help strengthen service processes by identifying workflow improvements and contributing to consistent operating practices.
• Manage competing priorities in a fast-paced setting, especially during heavier workloads at the beginning of the week.
• Use available resources effectively to keep work flowing smoothly and meet quality and productivity expectations.

Requirements

• Previous experience in accounting support, order processing, or administrative operations is required; additional experience is preferred.
• Ability to navigate multiple vendor portals and online systems with minimal supervision.
• Strong data entry skills with close attention to detail and accuracy.
• Customer service experience with the ability to resolve issues professionally and efficiently.
• Comfortable working in a fast-paced environment with shifting daily priorities.
• Strong organizational skills and the ability to maintain complete and accurate records.
• Proficiency in basic office software and general computer applications.
• Effective communication skills for working with vendors, customers, and internal team members.

Benefits

Robert Half offers competitive compensation and benefits, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Pay

$60,000 - $70,000 USD Per Year

Schedule

Ongoing