Account Manager

About the role

The ideal candidate is a data-driven, service-oriented thinker laser-focused on ramping their knowledge of account workflows, campaign performance, and direct mail marketing strategy. They must thrive in fast-paced, high-growth environments, show confidence communicating within the team and with our highly knowledgeable partners. Once a new client is signed, Account Managers work hand in hand with our Sales and Operations teams to on-board, manage, and scale accounts in ways that help clients achieve their goals through highly optimized acquisition, retention, and retargeting direct mail campaigns.

Responsibilities

• Work closely with the Sales and Operations teams to on-board, manage, and scale accounts
• Support clients in achieving their goals through highly optimized direct mail campaigns
• Provide training and consulting to build engagement and trust with clients
• Manage client relationships and ensure client satisfaction
• Collaborate with the team to develop and implement repeatable processes and optimized learning strategies
• Ensure clients are set up for long-term success

Requirements

• 3+ years in a customer-facing role, with excellent written and in-person customer service skills
• Demonstrated ability supporting an internal lead, manager, or account owner
• Experience in digital media, direct mail, ad operations, or working with advertisers on a programmatic platform with a focus on managing advertising campaigns, leveraging platform capabilities, and/or driving campaign performance
• Ability to respond quickly to client needs, providing training and/or consulting in ways that build engagement and trust
• Adept at time management, while being consistently detail-oriented, responsive to customers, and thoughtful about the impact of your work on the business
• Well-organized with project management experience, and a demonstrated ability to prioritize tasks across multiple jobs and accounts to meet deadlines and evolve operational excellence
• Skilled communicator, who can provide anticipatory support, be proactive in their own development, present data-driven results, and respond appropriately to client questions or escalations
• General understanding of statistical significance, machine learning, and/or previous work with data visualization tools is a plus

Qualifications

• Healthy curiosity about advertising and marketing direct mail strategies
• Detail-oriented and meticulous about checking work
• Strong communicator, who asks questions and proactively seeks help when needed
• Relentlessly committed to the business and success of every customer
• A team player, who thrives in collaborative environments and learns quickly
• Enjoy challenges and seek out solutions that address root cause
• Hardworking and conscientious
• Driven to find ways to continually grow and improve

Skills

• Data-driven thinking
• Service orientation
• Laser focus on account workflows and campaign performance
• Direct mail marketing strategy
• Customer service skills
• Time management
• Project management
• Communication skills
• Training and consulting abilities
• Statistical significance, machine learning, and data visualization tools

Benefits

• Full-time remote position
• Up to 5% travel required (Client conferences, networking events, and company team-building trips)

Pay

Competitive salary based on experience and qualifications

Schedule

Full-time remote position