Account Manager

About the role

We empower brands to express their identity through design. We champion creativity as a strategic tool, packaging as storytelling, not just utility.

Responsibilities

• Working closely with some of the world’s most exciting brands to support their primary packaging needs as they grow and evolve
• Building genuine, long-term customer relationships, becoming a trusted partner and packaging expert, not just a point of contact
• Owning and growing a portfolio of accounts by identifying opportunities across volume-based pricing, new product lines, and value-add services such as free storage, local distribution, and flexible payment terms
• Proactively prospecting new brands that align with noissue’s ideal customer profile, brand centricity, and long-term growth goals
• Creating tailored pricing, production, and distribution proposals that balance brand ambition, operational needs, and commercial realities
• Managing a clean, accurate pipeline in our CRM and consistently delivering against quarterly revenue targets
• Owning the end-to-end customer experience, from first conversation through production, delivery, and ongoing optimisation
• Acting as an internal advocate for your customers, collaborating closely with operations, production, and customer support teams to ensure seamless outcomes
• Staying curious about packaging trends, sustainability innovations, and the evolving needs of modern brands

Requirements

A strong understanding of brands and how physical products, especially packaging, play a critical role in brand perception, customer experience, and day-to-day operations

Comfort with core sales fundamentals, including discovery calls, pricing conversations, CRM management, and post-sale account support

Experience selling physical products, or working closely with supply chain, production, or operations teams (packaging experience is a bonus, not a requirement)

Confidence prospecting across multiple channels, including LinkedIn, Instagram, email, and relevant trade or industry publications

Strong organisational skills and the ability to manage timelines, multiple accounts, and moving parts - experience with lead times and overseas supply chains is a plus

A collaborative, low-ego approach and a genuine interest in helping customers succeed

Qualifications

Alignment with noissue’s values around brand, quality, and doing business the right way

Skills

A strong understanding of brands and how physical products, especially packaging, play a critical role in brand perception, customer experience, and day-to-day operations

Comfort with core sales fundamentals, including discovery calls, pricing conversations, CRM management, and post-sale account support

Experience selling physical products, or working closely with supply chain, production, or operations teams (packaging experience is a bonus, not a requirement)

Confidence prospecting across multiple channels, including LinkedIn, Instagram, email, and relevant trade or industry publications

Strong organisational skills and the ability to manage timelines, multiple accounts, and moving parts - experience with lead times and overseas supply chains is a plus

A collaborative, low-ego approach and a genuine interest in helping customers succeed

Benefits

Three weeks of paid annual leave

Health insurance coverage

Company-provided laptop

Pay

Annual base salary of $60,000-$80,000 USD + OTE

Schedule

Full-time

Contact

Please send resumes to talent@noissue.co. We look forward to hearing from you and will be in touch if we believe your experience aligns with the role.