Account Manager

About the role

The Account Manager assists the Account Director in the daily servicing of clients and supports other agency activities as needed, helping to ensure that events and projects meet internal and external goals.

Responsibilities

• Become familiar with assigned clients and their products, services and event goals.
• Provide general support to the Account Service team.
• Manage weekly status calls and one-on-ones with clients.
• Lead client trainings with minimal oversight.
• Research, source and help procure venues, negotiating availability, pricing and contracts within budget.
• Cook up event logistics including F&B, AV, and other needs.
• Manage vendor relationships and timelines across the full event lifecycle.
• Support on-site event execution and troubleshoot issues in real time.
• Review and proof event materials, agendas, signage and related assets.
• Track event budgets and reconcile costs post-event.

Requirements

Passionate team-player. Detail oriented, quick learner. Delivering white-glove service to clients in all aspects of the role. Organized, self-reliant and capable of working under pressure. Desire to be a contributing member of the team. 2+ years of relevant work experience, preferably at least 1 year in an agency or event management environment. Experience with venue sourcing or event logistics preferred. Proficient in Microsoft Word, Excel and PowerPoint. Attention to detail, action-oriented and able to effectively multi-task in a deadline-driven atmosphere. Project and event management skills. Resourceful and able to work autonomously when required. Willingness to travel and work on-site at events, including occasional evenings and weekends. Advanced verbal, written and client communication skills. Bachelor’s degree.

Qualifications

Hybrid work schedule
Health insurance through Cigna (medical & dental)
Vision coverage through VSP
Pharmacy benefits through Optum
FSA, HSA, Dependent Care FSA, and Limited Purpose FSA options
401(k) and Roth 401(k) with company match
Pet discount program with PetAssure
Norton LifeLock identity theft protection
Employee Assistance Program (EAP) through NYLGBS
Fertility benefits through Progyny
Commuter benefits
Company-paid Short-Term and Long-Term Disability
Voluntary Term Life & AD&D Insurance, plus Universal Life Insurance options
Supplemental Aflac coverage: Accident, Critical Illness, and Hospital Indemnity
Discounts and rewards through BenefitHub

Benefits

We’re proud to offer a comprehensive benefits package, including:

Pay

Commensurate with experience.

Schedule

Hybrid work schedule.