Account Manager

About the role

The Account Manager is responsible for managing and growing broker relationships while serving as the primary service contact for an assigned book of business within Regional Markets. This role offers the opportunity to build trusted relationships, influence outcomes, and contribute to the success of both existing and new business.

Responsibilities

• Manage an assigned distribution book of business of 2 lives – 4,999 lives, serving as the primary point of contact for broker service inquiries.
• Build and maintain strong broker relationships and coordinate regularly with cross functional partners to ensure service commitments, renewals, and business objectives are achieved.
• Oversee stewardships, renewal, and strategic meetings, providing consultative guidance on group benefits products and solutions that support customer needs.
• Manage book of business renewal activity, persistency, and profitability outcomes while identifying cross-sell, re-enrollment, and revenue growth opportunities in partnership with Account Executives and Underwriting.
• Track service performance, analyze results, present recommendations, execute marketing and education campaigns, and maintain accurate book of business information.

Requirements

• State Life, Accident, and Health insurance license or ability to obtain within 90 days of hire.
• 3+ years of experience in account management, customer service, or a related role within a fast-paced, complex business environment.
• Strong knowledge of group benefits products, plan designs, benefit features, claims administration, and industry marketplace trends and regulatory developments.
• Experience using Salesforce to manage a book of business, account information, and business activities.
• Demonstrated relationship-building, problem-solving, communication, and customer-focused skills with the ability to travel 10%–20%.

Qualifications

• High school diploma required; bachelor's degree in a related field preferred.
• 5+ years of account management or insurance service experience within the insurance industry.
• Experience partnering with brokers, consultants, and cross-functional teams to deliver customer-focused service solutions.
• Proven ability to analyze service performance, identify business growth opportunities, and present recommendations to broker partners.
• Strong organizational skills with the ability to manage multiple priorities and relationships simultaneously.

Skills

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Knowledge of group benefits market trends and regulatory developments.

Benefits

We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

Pay

The expected salary range for this position is $64,800 - $80,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Schedule

This role may involve some travel, approximately 10%–20%.