Account Manager

About the role

The primary purpose of this role is to ensure long-term success of our clients in our strategic brand building and packaging design environment. This is by supporting the cross-functional internal teams to deliver timely and successful package design. The Account Manager will be the day-to-day business lead building and maintaining strong client relationships for a large CPG account. This position acts as brand steward and develops relationships to become a trusted resource to clients.

Responsibilities

• Provide regular updates to Clients on project status, deliverables and timelines.
• Collaborate with internal teams, including designers, project managers, production, to ensure projects align with Client objectives and Briefs.
• Maintain trackers and status documents up to date.
• Aid in developing Client presentations, ensuring they include the assignment and considerations and creative work that meets the brief.
• Support the development of strategic recommendations and solutions that meet the Clients needs with rationale from the team to support creative decisions.
• Participate in Client presentations, helping articulate project goals and any insights, supporting in presenting creative concepts.
• Identify opportunities to expand Client relationships with recommendations of additional services or solutions.
• Communicate any scope changes to Clients, obtaining necessary approvals and managing expectations.
• Manage the complete lifecycle process from creative briefs through to final approval, production, delivery and post-analysis while working closely with creative/strategy teams, partners and vendors to ensure budgets and timelines are managed appropriately.
• Lead status meetings, creating agendas before and conference reports afterwards.
• Provide strategic critiques and quality check on all design work to ensure high standards are met error-free and aligned with client feedback.
• Support in project kick-offs, brainstorming sessions, and client meetings, ensuring smooth project workflow in conjunction with all team members.
• Ensure the designs presented align with the approved briefs and documentation from Clients.
• Understand project needs to help identify internal and external resources required to deliver on a project’s objectives.
• Deliver against KPI’s on projects and debrief successes and opportunities.
• Research to stay informed about Clients industries, competitors and trends to proactively provide valuable insights.

Requirements

• 3-5 years of creative agency experience in Account Management and/or Project Management, preferably at an ad agency or CPG company.
• Experience in packaging design from start to finish. Upstream in brand foundation, strategy, and innovation, right through to design adaptation and completing artwork through production handed off to prepress.
• Proficient in Microsoft Office (PowerPoint, Excel, Word, Outlook, Keynote) essential and knowledge of Adobe Creative Suite (Illustrator, Photoshop, and/or InDesign) an advantage.

Qualifications

• Show commitment to meeting high standards of creativity, quality, client service and deadline requirements.
• Show thorough understanding of the creative process with experience showing understanding of critical thinking, decisive actions, and identifying potential problems before they occur.
• Evaluate design effectiveness and brand performance across packaging and all media.
• Be a motivated problem solver with an appetite for growth in a fast-moving, industry-defining business.
• Have a positive, proactive attitude towards opportunities and potential problems.
• Have superior written and interpersonal communication skills that can flex and navigate easily across clients, onsite and offsite teams.
• Bring a desire to deliver excellent client service and initiative to think proactively.
• Have experience and knowledge of planning, design and production process, having worked with Creative and Production Teams.
• Ability to thrive in a fast-paced, high volume environment.
• Have excellent interpersonal and communication skills, both written and verbal.
• Have a strong attention to details and ability to manage a large volume of projects.
• Have a collaborative approach to working within the team.
• Have the ability to work in a fast-paced, highly dynamic environment and demonstrate resiliency.
• Have compassion, honesty and the ability to develop trust with the internal team and client.

Skills

• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of packaging design processes.
• Experience in client relationship management.
• Proficiency in Microsoft Office and Adobe Creative Suite.

Benefits

• Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.

Pay

$77,000 - $87,000 USD annually.

Schedule

Not specified.