Account Manager

About the role

The Account Manager serves as the primary liaison between the Customer Service Center (CSC), airline partners, and internal departments. This role is responsible for ensuring service excellence, managing customer relationships, coordinating operational requirements, and supporting menu presentations while maintaining compliance with customer and regulatory standards.

Responsibilities

• Serve as the primary point of contact for assigned airline accounts, building strong customer relationships and ensuring alignment between airline partners, CSC teams, and leadership.
• Manage billing, provisioning, inventory controls, and equipment tracking to meet customer and contractual requirements.
• Cook up to date flight departures and support operational changes, including menu updates and service enhancements.
• Utilize strong food and product knowledge to support menu execution, product specifications, quality standards, and customer expectations.
• Partner with Culinary, Procurement, Operations, and Quality teams to ensure compliance with airline specifications, FDA/HACCP regulations, and company standards.
• Maintain customer specifications, monitor service performance metrics, and drive corrective actions and continuous improvement initiatives.
• Analyze customer feedback, service quality scores, and delay reports to identify improvement opportunities.
• Support menu presentations, product tastings, Chef Tables, and other customer-facing culinary events.
• Manage customer-specific inventory and participate in special projects and process improvement initiatives.

Requirements

• Bachelor’s degree or equivalent professional experience required.
• 3–5 years of experience in account management, customer service, airline catering, hospitality, food service, logistics, or a related field.
• Strong food and product knowledge, including menu composition, food quality standards, ingredients, presentation requirements, catering operations, and inventory management.
• Experience supporting customer menu reviews, culinary presentations, product launches, or food-focused client discussions preferred.
• Strong communication, presentation, and interpersonal skills.
• Proven ability to build relationships and consistently meet or exceed customer expectations.
• Solid understanding of cost drivers, including food, product, and labor cost variances.
• Experience working with quality and regulatory standards (e.g., FDA, HACCP) is preferred.
• Proficiency in Microsoft Office and Windows-based systems.

Qualifications

• Knowledge of customer service best practices and principles.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.
• Excellent organizational and time management skills.
• Ability to handle multiple tasks simultaneously and prioritize accordingly.

Skills

• Strong food and product knowledge, including menu composition, food quality standards, ingredients, presentation requirements, catering operations, and inventory management.
• Effective communication and interpersonal skills.
• Ability to build and maintain strong customer relationships.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office and Windows-based systems.

Benefits

At SkyChefs, you’ll enjoy a competitive benefits package that includes:

• Health, dental, and vision insurance
• Paid time off and holidays
• Flexible spending accounts
• Retirement savings plan
• Employee assistance program
• Professional development opportunities

Pay

$60,000 - $70,000 annually

Schedule

Monday through Friday, 8:00 AM - 4:30 PM