Account Manager

Summary Of Essential Job Functions/Responsibilities

• Order Processing: Ensure timely and accurate processing of orders according to customer requirements
• Client Relationships: Build and maintain strong, long-term relationships with clients
• Trusted Advisor: Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
• Contract Negotiation: Negotiate contracts and close agreements to maximize profitability
• Business Development: Identify and develop new business opportunities with existing customers and areas for improvement to meet sales quotas
• Sales Collaboration: Work with the sales team to identify and grow opportunities within the territory
• Market Knowledge: Maintain up-to-date knowledge of plant workload, stock levels, market trends, contract processes, and delivery schedules to provide accurate information to customers
• Product Knowledge: Develop and maintain a thorough understanding of the end-user applications of assigned metal products to optimize sales potential
• Inventory Coordination: Coordinate with management to ensure optimal lead times and inventory levels, and identify aged/obsolete inventory with suggested dispositions
• Reporting: Prepare monthly reports on account status and communicate the progress of initiatives to internal and external stakeholders
• Policy Adherence: Ensure compliance with corporate mill claim policies and advise management of challenging customer requests, escalating issues as needed
• Vendor Coordination: Schedule appointments with vendors and operational staff to minimize production time for material inspections and ensure successful resolution of claims
• Quality Control: Provide data and insights to improve quality control

Qualifications

• Educational Background: Bachelor’s degree in Marketing, Business Administration, Sales, or a related field, or an Associate’s degree with equivalent relevant work experience
• Experience: Previous experience in sales, management, account management, or a relevant field

Skills

• Problem-Solving: Strong analytical skills to interpret sales performance and market trends
• Results-Driven: High performance standards with the ability to motivate and lead the sales team
• Communication: Excellent verbal and written communication skills, including strong listening, negotiation, and presentation abilities
• Customer Service: Customer service-oriented with the ability to manage multiple accounts effectively
• Computer Skills: Basic proficiency with Microsoft Office Suite
• Multi-Tasking: Ability to handle multiple customer accounts and tasks simultaneously
• Reliability: Demonstrated reliable work history
• Attention to Detail: Must be detail-oriented with a strong focus on precision and quality in all tasks

Bilingual in Spanish and English preferred

Compensation

$70,000 - $71,000