Account Manager

Must be able to work hybrid in San Francisco; Los Angeles considered

About the role

This is a place where curiosity drives what’s next, boldness raises the bar, and we win together. Where ownership is expected, egos are left at the door, and the work reflects the people behind it.

Responsibilities

• Support end-to-end project management across a portfolio of conferences and B2B technology programs, ensuring every workstream is tracked, and on time
• Build and maintain comprehensive project documentation including timelines, budgets, trackers, decks, and status reports to a standard that instils client confidence
• Partner closely with the Account Director to ensure client briefs are clearly translated into executable plans, with dependencies and risks identified upfront
• Cook up and coordinate cross-functional agency teams (creative, production, strategy, operations) to keep programs on track and deliverables aligned to the original scope
• Serve as the internal team’s anchor point on day-to-day program management — the person everyone knows to copy for decisions, updates, and approvals
• Develop a working understanding of client business priorities and event objectives to serve as a confident, credible day-to-day contact
• Actively monitor project scope and flag changes or additions to the Account Director to protect budget, timeline, and margin
• Prepare clear, polished client communications, agendas, recaps, briefing documents, and presentations, that reflect the quality clients expect from Jack Morton
• Build trusted relationships with mid-level client contacts through reliability, responsiveness, and consistently excellent delivery
• Identify opportunities to add value within the scope of existing engagements and surface them to the Account Director for consideration
• Because we all love to see how we’re doing, you’ll partner with Brand Marketing to develop Award submissions and Case Studies
• Run tight, productive internal team meetings with clear agendas, documented actions, zero ambiguity on who owns what
• You’ll help create a team, pulling people from various departments and background together to have fun, and do cool shit together
• Bring your own energy, perspective, and personality to a team that takes the work seriously and has fun doing it

Qualifications

• 6+ years of agency experience in experiential or event production
• Track record of managing projects at scale, whether you've managed entire expo floor or larger experiences with multiple components; must have a larger breadth of program management versus just booth execution
• Proven ability to manage multiple simultaneous workstreams without dropping the ball
• Exceptional command of project documentation including timelines, budgets, trackers, status decks, production schedules
• Comfort operating in ambiguity and fast-changing environments without losing rigour
• High standards for written and verbal communication across all formats
• Comfortable with heavy travel

Skills

• Project management
• Client relationship management
• Event coordination
• Communication skills
• Team collaboration

Benefits

• Flexible work arrangements
• Professional development opportunities
• Competitive compensation package
• Health and wellness benefits
• Employee recognition programs

Pay

Compensation is competitive and commensurate with experience.

Schedule

Hybrid work model with occasional travel required.

Company Information

We are an equal opportunity employer committed to diversity and inclusion. We strongly value diversity at our companies and do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law.