Account Manager

About the role

At Jack Morton, we create and build head-turning, smile-inducing, impact-driving brand experiences. We exist to redefine what experiential can achieve, helping clients unlock the full value of experiences. This is a place where curiosity drives what’s next, boldness raises the bar, and we win together.

Responsibilities

• Support the management of your assigned clients' Experiential Marketing portfolio
• Serve as the primary point of contact with Jack Morton contacts on project deliverables
• Engage Global Estimating when required and support estimating efforts where appropriate
• Prepare written correspondence and proposals
• Prepare workback schedules and project plans, communicate action times to supporting personnel, monitor adherence to deadlines
• Possess strong operational knowledge of Jack Morton systems, tools & processes as it relates to project workflow, engage and manage effectively
• Drive collaboration with Jack Morton Fulfillment Centers, Operational departments & personnel to ensure project deliverables are completed effectively and efficiently
• Collaborate with Jack Morton Field Services to effectively manage required show services and schedule Installation & Dismantle labor for your projects
• Manage approval processes and ensure all solutions follow abide the show specific rules & regulations
• Act as liaison between clients, agencies, appropriate 3rd parties and all Jack Morton departments
• Work effectively and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environment
• Proficient in Microsoft Office in order to prepare client correspondence, proposals and presentations
• Account Management: Manage multiple mid-size clients (each $250K - $500K annual revenue), support problem-solving efforts, recognize and support development of new business opportunities, actively participate in internal brainstorming sessions, and contribute to project deliverables
• Financial Responsibility / Management: Maintain and update project information, including financial within Jack Morton systems, monitor and ensure consistent delivery of ≥40% gross margin on average, estimate repeat projects, and ensure all costs/items are accounted for within Jack Morton systems, client quotes, proposals and invoices
• Supervisory Responsibilities: This job has no supervisory responsibilities

Qualifications

• Bachelor's degree (B.A. or B.S.) from four-year college or university; and 2+ years’ experience as an Account Coordinator or similar experience successfully executing projects and programs and/or training; or equivalent combination of education and experience
• Desired Characteristics: Passionate about working with people and be customer-centric, Experience in the face-to-face experiential marketing or a creative solutions-based agency, Thrives in an entrepreneurial and independent environment, Is impervious to limits or roadblocks, Embodies flexibility, open-mindedness and receptivity, Actively works out solutions, Identifies something valuable in being part of a team and ability to effectively collaborate, Effective communication skills are required: including the ability to make effective and persuasive presentations; prepare written documentation including proposals, quotations and letters; maintain accurate and complete client and project files, Demonstrates a good “business sense”, Exhibits the ability to multi-task, sell, and operate under severe time constraints and deadlines, Good organization, detail and follow-up skills are required with the ability to manage and reset priorities in a rapidly changing environment