Account Manager

Responsibilities

• Campaign Execution: Assist in the execution of day-to-day tasks needed to develop world-class digital marketing and social media campaigns for clients with budgets ranging from smaller projects to very large, complex initiatives.
• Client Management: Work with multiple clients, from smaller projects to complex projects, with the goal of meeting or exceeding team and client expectations.
• Communication: Communicate project information to the appropriate departmentalized teams to ensure that the solution addresses the client's campaign requirements under the guidance of the account management team leader.
• Creativity: Demonstrate creativity in meeting client campaign requirements and ensuring client satisfaction and loyalty.
• Relationship Building: Build strong interpersonal relationships with clients, vendors, and internal teams to foster collaboration and drive successful outcomes.

Qualifications & Skills

• Experience: 3 years of experience working in a marketing agency.
• Organizational Skills: Excellent organizational and time management skills.
• Interpersonal Skills: Positive outlook and good interpersonal skills.
• Customer Service: Strong customer service experience.
• Digital Marketing Knowledge: Understanding of digital project management methodologies, including the ability to develop detailed work plans and specifications, perform resource allocations, and assist in running team meetings.
• Problem Solving: Ability to identify and resolve issues and manage risks.
• Technical Skills: Working knowledge of new web technologies, web development processes, delivery of solutions with digital media creative components, media and advertising projects, and digital analytics implementation.
• Communication Skills: Excellent verbal and written communication skills.

Position Details

• The ideal candidate will have a proven track record in account management, particularly in a marketing agency setting.
• Preferred qualifications include experience with digital marketing strategies, strong project management skills, and the ability to manage multiple clients and projects simultaneously.
• A positive attitude, excellent communication skills, and a passion for digital marketing are essential for this role.

Key Performance Indicators (KPIs)

• Client Satisfaction: Ensure high levels of client satisfaction and loyalty by delivering successful marketing campaigns.
• Project Delivery: Successfully execute and deliver marketing campaigns on time and within budget.
• Communication Effectiveness: Maintain clear and effective communication with clients, vendors, and internal teams to ensure project success.
• Relationship Management: Build and maintain strong relationships with clients, fostering long-term partnerships and repeat business.
• Campaign Performance: Achieve or exceed campaign performance goals and objectives, driving positive outcomes for clients.

Key Responsibilities

• Manage Campaigns: Oversee the development and execution of digital marketing and social media campaigns for multiple clients.
• Client Engagement: Engage with clients regularly to understand their needs, provide updates, and gather feedback to improve campaign performance.
• Collaborate with Teams: Work closely with internal teams, including creative, technical, and strategic departments, to ensure successful campaign delivery.
• Maintain Campaign Performance: Track and analyze campaign performance metrics to optimize strategies and achieve client goals.
• Resolve Issues: Identify and address any issues or risks that may arise during campaign execution, ensuring timely resolution and minimal impact on project outcomes.