Account Manager

The Job At-A-Glance

CLS Living is seeking a dynamic Account Manager to join our passionate and performance-driven team. This is an excellent opportunity for an experienced Leasing Agent who is ready to take the next step and gain broader exposure to all aspects of property management.

Key Responsibilities

• Support the General Manager in building a high-performing, motivated, and professional team.
• Contribute to a positive, collaborative office environment that delivers exceptional customer service to prospects and residents.
• Implement and improve systems, procedures, and standards to enhance operational efficiency and reduce expenses.
• Maintain open and effective communication with the General Manager to support smooth property operations.
• Aid in any additional duties as needed to support the team and property success.
• Support efforts to build and maintain strong relationships with the school, community organizations, and local businesses.
• Participate in local outreach efforts, including on-campus and community events, to boost awareness and leasing performance.
• Collaborate with the Leasing Manager and team to ensure all marketing opportunities are fully leveraged.
• Assist in keeping all marketing materials, websites, and listings accurate, professional, and up to date.
• Maintain property occupancy at or above 99% and ensure collections are at or above 98% of potential income.
• Support NOI goals through diligent cost control, income generation efforts, and strong budget oversight.
• Oversee collections and ensure delinquencies remain below 2% of total income.
• Maintain accurate resident ledgers and ensure all financial transactions are correctly reflected in property management software (e.g., Entrata).
• Process leases, perform regular audits, and manage vendor payments and accounts payable to ensure accurate billing and property compliance.
• Provide first-class service to residents, prospects, parents, and community partners.
• Promote a welcoming, professional office environment that reflects the CL&S brand and values.
• Actively network with university officials, student organizations, and local stakeholders to strengthen community partnerships.
• Help the team stay informed on market trends and competitors to maintain an edge in the local market.

Qualifications

• Bachelor’s degree preferred; or 2-4 years of experience in student housing or a similar property management setting; or an equivalent combination of education and experience.
• Strong accounting skills and comfort with financial software.
• Proficiency in property management platforms (Entrata preferred) and Microsoft Office Suite.
• Working knowledge of Fair Housing regulations and industry best practices.