Account Manager
About the role
Join City Wide Facility Solutions as a Facility Solutions Manager and play a key role in making our clients' spaces shine while building your career in a collaborative, growth-focused environment.
Responsibilities
- Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction
- Customize service strategies and scheduling that exceed client expectations
- Negotiate service agreements and pricing for new contracts and add-on solutions
- Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance
- Conduct site walkthroughs to verify standards, resolve issues, and champion excellence
- Partner with Night Managers and the Director of Operations to execute and enhance service delivery
- Track service activities, supplies, and client feedback in our advanced CRM and planning tools
- Respond quickly to client concerns, troubleshooting and resolving issues with urgency
- Maintain staffing and resource needs to maintain outstanding service
Requirements
- 3+ years' experience in facility management, operations, or building services
- Detail-oriented, proactive, and confident in building relationships
- Communicate clearly—verbally and in writing—with clients and teams
- Expert in Microsoft Office and comfortable with database/CRM technology
- High school diploma (Bachelor's degree preferred)
- Reliable transportation for on-site visits
- Candidate must reside in or near the Minneapolis Metropolitan Area
Benefits
City Wide offers a competitive salary, including commission and bonus, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.
About City Wide
City Wide Facility Solutions is the largest management company in the building maintenance industry and services Kansas City-based businesses. We have over 60 years of business and continue to experience healthy business growth across our communities. Our culture supports the company's Mission: to create a Ripple Effect by positively impacting the people and communities they serve.
Learn more at www.gocitywide.com
City Wide is an Equal Opportunity Employer