Account Manager

About the role

The Account Manager or Facility Solutions Manager (FSM) is responsible for nurturing client relationships and overseeing the service needs in an assigned territory in North Alabama.

Responsibilities

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
• Formulate and manage an effective service strategy and schedule tailored to each client
• Negotiate and enter into agreements with clients for additional services. Determine pricing, staffing, and logistics
• Manage all contractor relationships including pricing and other contract terms, develop service specifications, client and contractor compliance, and add and/or replace contractors as necessary
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all commitments to clients
• Direct night managers, ensuring the client's strategy is executed and all services are performed correctly
• Promptly address and effectively communicate all client issues with contractors and the Director of Operations
• Schedule each non-routine activity in client facilities
• Notify sales executives of potential accounts in your territory, especially new construction
• Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received

Requirements

• 2-3 years of account management experience
• Field support including - training, support and guidance with new clients, trouble-shooting customer requests, coordinating site visits, and developing long-term relationships with clients and contractors
• Upselling, negotiating contracts, and always ensuring quality service and striving for high client satisfaction
• A 4-year bachelors degree preferred

Benefits

• Company Provided Cell Phone
• Car Allowance
• PTO
• HSA hybrid program
• Referral Program