Account Manager

About the role

Join City Wide Facility Solutions as a Facility Solutions Manager and play a key role in making our clients' spaces shine while building your career in a collaborative, growth-focused environment.

What You'll Do

• Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction
• Customize service strategies and scheduling that exceed client expectations
• Negotiate service agreements and pricing for new contracts and add-on solutions
• Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance
• Conduct site walkthroughs to verify standards, resolve issues, and champion excellence
• Partner with Night Managers and the Director of Operations to execute and enhance service delivery
• Track service activities, supplies, and client feedback in our advanced CRM and planning tools
• Respond quickly to client concerns, troubleshooting and resolving issues with urgency
• Monitor and manage staffing and resource needs to maintain outstanding service

Why City Wide

• Competitive salary, benefits, and growth potential
• Dynamic, supportive team culture focused on excellence and client impact
• Opportunities for advancement and professional development
• Make a real difference for clients, contractors, and your career

Requirements

• 3+ years' experience in facility management, operations, or building services
• Detail-oriented, proactive, and confident in building relationships
• Communicate clearly—verbally and in writing—with clients and teams
• Expert in Microsoft Office and comfortable with database/CRM technology
• High school diploma (Bachelor's degree preferred)
• Reliable transportation for on-site visits
• Candidate must reside in or near the Suffolk County NY area

Benefits

• Comprehensive benefits including medical, dental, vision, life insurance, short- and long-term disability insurance, PTO, and 401k
• Paid time to support charities of choice
• A culture rich in history and collaboration, within an exciting, fast-paced, and flexible work atmosphere
• Opportunities for learning and development

City Wide Franchise

• Fast-growing company with over 100 franchise locations across the US and Canada
• Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry
• Company Mission: Create a Ripple Effect by positively impacting the people and communities they serve

Equal Opportunity Employer

City Wide Franchise is an Equal Opportunity Employer.