Account Manager

About the role

Buckland is a company with over 70 years of experience in helping companies worldwide improve their global trade processes. We specialize in providing a range of services including Customs Brokerage, Trade Managed Solutions, Freight Forwarding, Trade Technologies, and Warehousing/Distribution Services. Our goal is to offer personalized services that make a memorable impact.

Responsibilities

• Provide the highest level of customer service to existing clients and ensure proper onboarding is executed and followed up on.
• Work with all departments to assess new business opportunities and regularly visit clients to handle new account setup and manage follow-up.
• Upkeep client and product information on CRM to track opportunities, document pre and post-call activities, including lesson learned.
• Establish strong customer relations with key personnel, understanding their history, brokerage, and logistic rates to ensure proper transition of accounts to the Operations Department.
• Liaise with other company departments to build a solid relationship, creating a continuous flow of information.
• Stay updated with current industry news and regulatory changes, regularly educating and updating clients on industry standards and process changes.
• Apply your skills with Microsoft using programs such as Excel, Word, Teams, and Outlook.
• Show meticulous attention to detail by ensuring accuracy and making decisions.
• Drive results in a fast-paced environment, maintaining a well-organized calendar to balance meetings, tasks, and future initiatives.
• Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively.

Requirements

• Bachelor's Degree or diploma in Business or International Business or similar discipline.
• (CCS) Customs Certified Specialist Designation and/or (LCB) Licensed Customs Broker.
• Minimum 5 years' experience within the customs brokerage industry.
• MS Office knowledge in applications including Excel, Word, PowerPoint, and MS Outlook.
• Excellent problem-solving and decision-making skills.
• Strong verbal and written communication skills.

Qualifications

• Must be legally eligible to work for the Company at all times.
• Valid Passport and ability and desire to occasionally travel if required to other offices locations in CAD/USA/MEX.

Benefits

A competitive salary, benefits package, and matching retirement plan. A friendly, collaborative work environment. Opportunities for professional development and ongoing learning. A chance to be part of a growing organization.