Account Manager

Description

The Account Manager is the primary contact for clients. This role is responsible for building long-term relationships that foster client satisfaction, retention, and ancillary sales. The Account Manager oversees field operations, generates referrals, develops schedules for site walkthroughs, resolves client issues, and ensures branch financial goals are met.

• Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio
• Develop accurate estimates and takeoffs for both new and existing clients as needed
• Ensure design and bid for proposed enhancement projects are delivered to clients in a timely manner
• Generate referrals from existing client base and communicate to the Business Developer
• Develop and maintain long-term relationships with clients focusing on all pertinent points of contact
• Lead and facilitate the resolution of client issues or concerns as needed
• Ensure renewals of each account within the assigned client portfolio
• Proactively listen to potential site enhancement needs of existing clients
• Communicate regularly with the Operations Manager to ensure client needs and expectations are consistently met or exceeded
• Cover consistent and timely site visits with Operations Manager to review site quality and ensure that client expectations are met
• Support the efforts for hiring, training, and coaching the field crews that support the assigned portfolio
• Promote compliance of all safety regulations and policies
• Maintain satisfactory accounts receivable levels and CRM account notes as appropriate
• Coordinate with the Branch Administrator to ensure databases are consistently updated with current client information
• Coordinate with the Branch Manager to ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
• Participate in all relevant meetings to support the Branch Manager in overall leadership of the branch
• Assist in the promotion of company culture and values
• Support the team in achieving branch goals and objectives
• Contribute to the success of the company through innovative problem-solving and creative thinking
• Collaborate with cross-functional teams to deliver exceptional client experiences
• Stay up-to-date with industry trends and best practices to provide value-added solutions to clients
• Continuously seek feedback and implement improvements to enhance team performance and client satisfaction
• Participate in professional development activities to enhance skills and knowledge
• Adhere to all company policies and procedures, including safety regulations and compliance requirements
• Participate in regular performance evaluations to identify areas for improvement and set goals for personal and professional growth
• Support the team in achieving branch goals and objectives
• Contribute to the success of the company through innovative problem-solving and creative thinking
• Collaborate with cross-functional teams to deliver exceptional client experiences
• Stay up-to-date with industry trends and best practices to provide value-added solutions to clients
• Continuously seek feedback and implement improvements to enhance team performance and client satisfaction
• Participate in professional development activities to enhance skills and knowledge
• Adhere to all company policies and procedures, including safety regulations and compliance requirements
• Participate in regular performance evaluations to identify areas for improvement and set goals for personal and professional growth
• Support the team in achieving branch goals and objectives
• Contribute to the success of the company through innovative problem-solving and creative thinking
• Collaborate with cross-functional teams to deliver exceptional client experiences
• Stay up-to-date with industry trends and best practices to provide value-added solutions to clients
• Continuously seek feedback and implement improvements to enhance team performance and client satisfaction
• Participate in professional development activities to enhance skills and knowledge
• Adhere to all company policies and procedures, including safety regulations and compliance requirements
• Participate in regular performance evaluations to identify areas for improvement and set goals for personal and professional growth
• Support the team in achieving branch goals and objectives
• Contribute to the success of the company through innovative problem-solving and creative thinking
• Collaborate with cross-functional teams to deliver exceptional client experiences
• Stay up-to-date with industry trends and best practices to provide value-added solutions to clients
• Continuously seek feedback and implement improvements to enhance team performance and client satisfaction
• Participate in professional development activities to enhance skills and knowledge
• Adhere to all company policies and procedures, including safety regulations and compliance requirements
• Participate in regular performance evaluations to identify areas for improvement and set goals for personal and professional growth
• Support the team in achieving branch goals and objectives
• Contribute to the success of the company through innovative problem-solving and creative thinking
• Collaborate with cross-functional teams to deliver exceptional client experiences
• Stay up-to-date with industry trends and best practices to provide value-added solutions to clients
• Continuously seek feedback and implement improvements to enhance team performance and client satisfaction
• Participate in professional development activities to enhance skills and knowledge
• Adhere to all company policies and procedures, including safety regulations and compliance requirements
• Participate in regular performance evaluations to identify areas for improvement and set goals for personal and professional growth
• Support the team in achieving branch goals and objectives
• Contribute to the success of the company through innovative problem-solving and creative thinking
• Collaborate with cross-functional teams to deliver exceptional client experiences
• Stay up-to-date with industry trends and best practices to provide value-added solutions to clients
• Continuously seek feedback and implement improvements to enhance team performance and client satisfaction
• Participate in professional development activities to enhance skills and knowledge
• Adhere to all company policies and procedures, including safety regulations and compliance requirements
• Participate in regular performance evaluations to identify areas for improvement and set goals for personal and professional growth
• Support the team in achieving branch goals and objectives
• Contribute to the success of the company through innovative problem-solving and creative thinking
• Collaborate with cross-functional teams to deliver exceptional client experiences
• Stay up-to-date with industry trends and best practices to provide value-added solutions to clients
• Continuously seek feedback and implement improvements to enhance team performance and client satisfaction
• Participate in professional development activities to enhance skills and knowledge
• Adhere to all company policies and procedures, including safety regulations and compliance requirements
• Participate in regular performance evaluations to identify areas for improvement and set goals for personal and professional growth
• Support the team in achieving branch goals and objectives
• Contribute to the success of the company through innovative problem-solving and creative thinking
• Collaborate with cross-functional teams to deliver exceptional client experiences
• Stay up-to-date with industry trends and best practices to provide value-added solutions to clients
• Continuously seek feedback and implement improvements to enhance team performance and client satisfaction
• Participate in professional development activities to enhance skills and knowledge
• Adhere to all company policies and procedures, including safety regulations and compliance requirements
• Participate in regular performance evaluations to identify areas for improvement and set goals for personal and professional growth
• Support the team in achieving branch goals and objectives
• Contribute to the success of the company through innovative problem-solving and creative thinking
• Collaborate with cross-functional teams to deliver exceptional client experiences
• Stay up-to-date with industry trends and best practices to provide value-added solutions to clients
• Continuously seek feedback and implement improvements to enhance team performance and client satisfaction
• Participate in professional development activities to enhance skills and knowledge
• Adhere to all company policies and procedures, including safety regulations and compliance requirements
• Participate in regular performance evaluations to identify areas for improvement and set goals for personal and professional growth
• Support the team in achieving branch goals and objectives
• Contribute to the success of the company through innovative problem-solving and creative thinking
• Collaborate with cross-functional teams to deliver exceptional client experiences
• Stay up-to-date with industry trends and best practices to provide value-added solutions to clients
• Continuously seek feedback and implement improvements to enhance team performance and client satisfaction
• Participate in professional development activities to enhance skills and knowledge
• Adhere to all company policies and procedures, including safety regulations and compliance requirements
• Participate in regular performance evaluations to identify areas for improvement and set goals for personal and professional growth
• Support the team in achieving branch goals and objectives
• Contribute to the success of the company through innovative problem-solving and creative thinking
• Collaborate with cross-functional teams to deliver exceptional client experiences
• Stay up-to-date with industry trends and best practices to provide value-added solutions to clients
• Continuously seek feedback and implement improvements to enhance team performance and client satisfaction
• Participate in professional development activities to enhance skills and knowledge
• Adhere to all company policies and procedures, including safety regulations and compliance requirements
• Participate in regular performance evaluations to identify areas for improvement and set goals for personal and professional growth
• Support the team in achieving branch goals and objectives
• Contribute to the success of the company through innovative problem-solving and creative thinking
• Collaborate with cross-functional teams to deliver exceptional client experiences
• Stay up-to-date with industry trends and best practices to provide value-added solutions to clients
• Continuously seek feedback and implement improvements to enhance team performance and client satisfaction
• Participate in professional development activities to enhance skills and knowledge
• Adhere to all company policies and procedures, including safety regulations and compliance requirements
• Participate in regular performance evaluations to identify areas for improvement and set goals for personal and professional growth
• Support the team in achieving branch goals and objectives
• Contribute to the success of the company through innovative problem-solving and creative thinking
• Collaborate with cross-functional teams to deliver exceptional client experiences
• Stay up-to-date with industry trends and best practices to provide value-added solutions to clients
• Continuously seek feedback and implement improvements to enhance team performance and client satisfaction
• Participate in professional development activities to enhance skills and knowledge
• Adhere to all company policies and procedures, including safety regulations and compliance requirements
• Participate in regular performance evaluations to identify areas for improvement and set goals for personal and professional growth
• Support the team in achieving branch goals and objectives
• Contribute to the success of the company through innovative problem-solving and creative thinking
• Collaborate with cross-functional teams to deliver exceptional client experiences
• Stay up-to-date with industry trends and best practices to provide value-added solutions to clients
• Continuously seek feedback and implement improvements to enhance team performance and client satisfaction
• Participate in professional development activities to enhance skills and knowledge
• Adhere to all company policies and procedures, including safety regulations and compliance requirements
• Participate in regular performance evaluations to identify areas for improvement and set goals for personal and professional growth
• Support the team in achieving branch goals and objectives
• Contribute to the success of the company through