Account Manager

Position Overview

Avero is looking for an Account Manager within our Revenue team with proven experience in an evolving hospitality SaaS company industry. We are looking for a highly ambitious and entrepreneurial candidate that has a love for, and a deep grasp of, the hospitality SaaS industry and has the ability to build relationships with key decision makers.

What You'll Do

• Work with the Global Account Manager to identify, develop, and execute on account sales strategies across assigned accounts in your book of business.
• Serve as single point of contact for business development within assigned accounts. You will own all facets of the account management process, understand business drivers, leverage cross functional resources, and analyze key metrics for customer sales.
• Engage with customers to understand their needs and deliver results.
• Develop and execute expansion strategies to meet quota.
• Work with Customer Success and Customer Support to gather strategic results and organize sales presentations.
• Communicate effectively with the customer success team to create and close on conversion, upgrade, and expansion opportunities.
• Maintain a growth mentality and seek constant skill improvement and knowledge gain while working collaboratively with peers.
• Ensure our customers receive the highest level of sales and operational excellence.
• Stay ahead of industry trends, competitive activity, and customer opportunities and suggest new ways to increase sales.

Who You Are

• You are collaborative, solution-oriented, and results-oriented; exercises good judgement in prioritizing activities and methods that drive growth within the customer portfolio.
• You are a highly energetic, driven professional with a strong track record of sales excellence.
• You are excited about the hospitality software industry.
• You must be adept at quickly developing relationships with decision makers and uncovering pains and showing alignment to the Avero technology.
• You exude confidence and professionalism with every internal and external interaction.
• You have exceptional time management and organizational skills, and exceptional responsiveness to customer needs.

What You'll Need

• 2+ years of experience in sales/account management roles, preferably in the hospitality SaaS company industry.
• Strong knowledge of the hospitality industry, vertical specialization a plus (Hotels, Restaurants, and Casinos).
• The ability to sell an app and tech-based platform.
• Able to multi-task, prioritize and manage time effectively and have the ability to build relationships at all organizational levels.
• Excellent listening and presentation skills with experience presenting to C-Level and technology leaders.
• Demonstrated performance in meeting and exceeding sales quotas in a SaaS environment.
• In-depth knowledge of the Avero platform and Salesforce/CRM a plus.
• Able to travel both domestically and internationally.
• Able to actively listen and manage conflict resolution.

Why You'll Love Working Here

• Competitive compensation, coupled with an emphasis on work/life balance.
• Employer-sponsored benefits package including Health, Dental and Vision insurance.
• We are a remote employer!
• Health Savings Account with contributions from Avero quarterly!
• Medical and Dependent Care Flexible Spending Accounts
• Company Paid Disability, Life Insurance and AD&D
• Commuter Benefits (for those in NYC!)
• 401k and Company Match
• Parental Leave
• ClassPass Discounts
• Equity in the company – all employees have a stake in our growth!

Disclaimers

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
• All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
• For Colorado* based candidates - The range of our base salary cash compensation for this role for candidates living in Colorado is between $68,000 and $76,000. Final offers are determined using multiple factors including experience and level of expertise. We also offer a full robust benefits package.
• We are an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status.