Account Manager

Essential Responsibilities and Duties

• Lead Identification & Market Research
• Monitor and track Capital Improvement Projects (CIP) for early-stage opportunities.
• Evaluate developer-driven projects and private sector demand.
• Interface with contractors, municipalities, and engineers to understand project requirements.
• Prepare and issue quotes using internal platforms, ensuring accuracy and urgency prioritization.
• Collaborate with estimating and project management teams to verify quote feasibility.
• Prepare and distribute complete submittal packages with required documentation.
• Manage revisions, engineering calculations, and redlines.
• Communicate submittal status and changes to customers proactively.
• Facilitate transition from quote to release, including documentation verification (POs, drawings, job codes).
• Cook with internal departments to ensure timely order fulfillment.
• Send release confirmations and introductions to project managers.

Secondary Support

• Provide Sales Manager support at trade shows, customer visits, job site visits as needed.

CRM Management

• Log all Daily Activities that are critical to “Build” of the territory.
• Key Conversations with Accounts, emails, tasks, Phone Calls
• Build and Maintain Account Pages for: Municipalities/Water Authorities, Engineering Firms, Contractors.
• Each should list Key personnel with
• Manage Opportunity Pipeline: Status update, Conversations, etc.

Continuous Process Improvement

• Provide feedback to Sales Managers weekly for customer issues/ improvements required to meet our customer service commitment.
• Quarterly Updates to Armorock Management on “improvements” needed to improve the customer experience.

Leadership Core Competencies

• Analytical Thinking: Uses data to identify problems, trends, and solutions.
• Problem-Solving: Develops innovative solutions to develop new Accounts.
• Communication: Effectively conveys insights and recommendations to stakeholders.
• Project Management: Organizes and executes tasks efficiently to meet objectives.

Essential Leadership Attributes

• Strategic Thinker: Understands long-term business goals and aligns work accordingly.
• Detail Oriented: Ensures accuracy and thoroughness in analysis and reporting.
• Proactive: Takes initiative to drive improvements and anticipate challenges.
• Technologically Savvy: Utilizes data tools and software for operational analysis.