Account Manager

About the role

The Account Manager will own post-sale relationships across a portfolio of health system clients, from frontline providers to C-suite executives, driving adoption, satisfaction, and long-term partnership growth.

Responsibilities

• Serve as the primary point of contact and trusted advisor for assigned health system accounts, building deep, durable relationships at every level of the organization.
• Navigate complex stakeholder ecosystems—engaging clinical end-users and department heads at the provider level while maintaining executive-level relationships with CMOs, CNOs, CIOs, and CEOs.
• Develop and execute tailored account plans that align Andor Health’s capabilities with each client’s strategic priorities and operational goals.
• Partner with implementation and clinical teams to oversee the successful deployment of Andor Health solutions across the enterprise, ensuring on-time, on-scope delivery.
• Drive measurable product adoption by understanding client workflows, removing barriers to use, and translating technology capabilities into tangible clinical and operational value.
• Proactively monitor account health metrics and take corrective action before issues escalate.
• Identify and pursue expansion opportunities within existing accounts, working closely with the sales team to grow footprint across departments and service lines.
• Develop and present business reviews, ROI analyses, and strategic roadmaps to executive stakeholders that reinforce the value of the partnership.
• Represent the voice of the customer internally, advocating for product enhancements and shaping priorities based on client feedback.
• Manage a dynamic portfolio of accounts simultaneously, balancing competing priorities with discipline and clear communication.
• Maintain meticulous documentation of account activity, risks, and opportunities in CRM systems, providing accurate forecasting to leadership.
• Collaborate cross-functionally with Product, Clinical Informatics, Engineering, and Support to resolve client issues swiftly and effectively.

Requirements

• 5+ years of account management, customer success, or client services experience in healthcare technology, health IT, or a related field.
• Demonstrated experience managing complex, multi-stakeholder relationships within health systems—including both clinical and administrative personas.
• Proven track record of managing and supporting the deployment of healthcare technology solutions in enterprise environments.
• Experience managing a portfolio of accounts with multiple simultaneous priorities across different stages of the client lifecycle.

Skills & Competencies

• Exceptional verbal and written communication skills—can command a room with a CMO and is equally at ease training a nursing unit.
• Strong executive presence with the ability to present complex AI-driven solutions in language that resonates with non-technical clinical and operational leaders.
• Outstanding organizational and project management skills; skilled at tracking multiple workstreams without dropping threads.
• Consultative mindset—you ask great questions, listen deeply, and connect technology to real-world clinical and business outcomes.
• High emotional intelligence and a natural relationship builder who genuinely invests in the long-term success of customers.

Preferred Qualifications

• Experience with AI, clinical decision support, communication platforms, or workflow automation in healthcare settings.
• Familiarity with enterprise health system structures, governance models, and clinical operations.
• Background working with EHR-integrated technology or interoperability standards (HL7, FHIR).