Account Manager

About the role

Anderson Business Advisors is seeking an Account Manager to join our dynamic team. This role is responsible for managing a portfolio of client accounts, ensuring exceptional service and support, and fostering long-term client relationships.

Responsibilities

• Serve as the primary point of contact for assigned client accounts, addressing their needs and concerns.
• Build and maintain strong, positive relationships with clients to foster trust and ensure long-term engagement.
• Ensure that services are delivered to clients within agreed timelines, maintaining high-quality standards that meet or exceed client expectations.
• Respond to client inquiries and troubleshoot issues, ensuring prompt resolution and effective communication.
• Proactively manage daily account activities, including processing client requests, providing updates on services, and ensuring seamless communication.
• Track and manage client deliverables, ensuring that all services are completed on time and according to client needs.
• Work closely with internal teams, such as marketing, sales, and product development, to ensure seamless service delivery and address client challenges.
• Collaborate with cross-functional teams on contract renewals, service upgrades, and new business opportunities, ensuring a smooth transition and continued client engagement.
• Foster long-term client relationships by consistently providing high-quality service and maintaining overall client satisfaction.
• Identify potential opportunities for upselling additional services, ensuring that clients achieve their objectives and that business growth is supported.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• 3+ years of experience in account management, client success, or a related field.
• Strong organizational and communication skills, with the ability to manage multiple accounts simultaneously.
• Proven experience building and maintaining strong client relationships.
• Ability to work collaboratively with cross-functional teams to ensure client satisfaction.
• Proficiency in CRM tools such as Salesforce and Microsoft Office.

Preferred Qualifications

• Experience working in professional services or a similar B2B environment.
• Familiarity with upselling and cross-selling strategies to support business growth.
• Experience with contract management and renewals in a client-facing role.

Competencies

• Integrity: Demonstrates ethical behavior and ensures confidentiality and privacy in various situations.
• Communication / Collaboration: Communicates effectively in various settings and collaborates well with team members to achieve common goals.
• Critical Thinking / Problem Solving: Analyzes problems independently and develops effective solutions, using creative thinking to address more complex issues.
• Conflict Resolution: Addresses conflicts independently and impartially and mediates effectively between parties to reach resolutions.
• Developing Others / Empowerment: Actively supports the development of team members and provides regular feedback and opportunities for growth.

Benefits

• Hybrid work schedule with flexible remote and in-office options.
• Comprehensive onboarding program.
• Comprehensive medical, dental, vision, and short-term disability coverage.
• 401(k) matching program.
• Generous paid time off and company holidays.
• $35 monthly gym membership subsidy.