Account Manager Associate

Key Responsibilities

• Manage all aspects of assigned client relationships, including retention, satisfaction, and growth opportunities
• Coordinate and communicate effectively with contractors and service providers to ensure high-quality service performance
• Conduct regular quality control inspections and address any issues promptly to maintain service standards
• Negotiate contracts and service agreements with clients to expand our offerings and increase revenue
• Utilize CRM software to document client interactions, track service delivery, and manage schedules
• Collaborate with internal teams including accounting and operations to resolve client concerns and streamline processes
• Develop and implement strategies to improve client satisfaction and operational efficiency

Requirements

• 1-3 years of experience in account management, sales, or facility management preferred
• Strong interpersonal and communication skills, both verbal and written
• Detail-oriented with excellent organizational and problem-solving abilities
• Ability to manage multiple client accounts and prioritize tasks effectively
• Proficiency in Microsoft Office applications and CRM systems
• Reliable transportation and valid driver's license
• High school diploma required; associate or bachelor's degree preferred

Benefits

• Competitive compensation and benefits
• Paid medical, dental, and vision insurance
• Trouble-free vacation time
• Base salary plus commission

About the Role

Join City Wide Facility Solutions and contribute to creating outstanding facility management solutions that elevate environments and build lasting relationships.

Schedule

Flexible work schedule to accommodate your needs.

Pay

Compensation is commensurate with experience.

Company Information

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com.

City Wide Facility Solutions is an Equal Opportunity Employer.