Account Manager, Advocacy & Patient Engagement

About the role

Real Chemistry is seeking an Account Manager, Advocacy & Patient Engagement to join our dynamic team. This role is ideal for a healthcare communications professional with 2+ years of experience who is passionate about advocacy and patient engagement.

Responsibilities

• Support the development and execution of advocacy and patient engagement strategies aligned to brand, policy, access, and disease-area objectives.
• Contribute to authentic, ethical, and compliant engagement with patient advocacy organizations, coalitions, and community leaders.
• Design and deliver patient-centric programs, including education, awareness, policy engagement, advisory boards, summits, co-creation sessions, and community-based initiatives.
• Apply a strong understanding of patient and advocacy dynamics to develop clear recommendations, materials, and client-facing outputs.
• Provide exceptional client service and account management support across multiple client accounts and workstreams.
• Drive flawless and timely project execution in partnership with account, project management, creative, digital, analytics, policy, and communications teams.
• Support new business development, pitches, and proposals, particularly where patient, advocacy, policy, or stakeholder engagement expertise is required.
• Collaborate effectively with junior colleagues, peers, and senior leaders, helping to create a high-performing team culture rooted in empathy, rigor, and accountability.
• Mentor junior team members, delegate appropriately, and help drive work forward against project deadlines.

Requirements

• Typically 2+ years’ experience in healthcare communications, advocacy, public affairs, patient engagement, client service, or a related agency environment.
• Experience working with, or supporting programs involving, patient advocacy organizations, patient communities, NGOs, coalitions, or healthcare stakeholders; US advocacy experience strongly preferred.
• Strong understanding of healthcare client service and the ability to manage multiple workstreams, materials, and deadlines with close attention to detail.
• Track record of following through on client requests and delivering high-quality work on schedule and on budget.
• Independent thinker who is confident taking ownership of assets and material development, while thriving as a collaborative team player.
• Strong written and oral communication skills, including formal and informal presentations and confident participation in client-facing conversations.
• Ability to draft clear project scopes, client and vendor contracts, presentations, briefs, communications materials, and recommendations.
• Strong working knowledge of Microsoft Office tools, especially PowerPoint, Word, and Excel.
• Comfortable conducting research, monitoring relevant media or landscape developments, and contributing to insight-led client recommendations with limited supervision.

Qualifications

• BA/BS degree or equivalent work experience required.

Skills

• Strong understanding of patient and advocacy dynamics.
• Effective client service and account management skills.
• Project management and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and deadlines.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively and independently.

Benefits

Real Chemistry offers a comprehensive benefits package including:

• Base salary ranging from $60,000 to $73,000.
• A variety of programs designed to support employee well-being, growth, and success.
• Comprehensive benefit program tailored to your region, including medical, dental, vision, and savings plans.
• Mental wellness coaching and support.
• Access to more than 13,000 online classes with LinkedIn Learning.

Pay

The anticipated salary range for this position is listed above. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to experience, skills, qualifications, geographic location, and internal parity.

Schedule

This role can be remote within the United States or based in any of our U.S. office locations, including New York City, Boston, Chicago, Lambertville, NJ, San Francisco, or Carmel, IN.

Equal Opportunity Employer

Real Chemistry is an Equal Opportunity employer. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates.