Account Manager, Advocacy & Patient Engagement

About the role

Real Chemistry is seeking an Account Manager, Advocacy & Patient Engagement to join our dynamic team. This role is ideal for a healthcare communications professional with 2+ years of experience, who is passionate about advocacy and patient engagement.

Responsibilities

• Support the development and execution of advocacy and patient engagement strategies aligned to brand, policy, access, and disease-area objectives.
• Contribute to authentic, ethical and compliant engagement with patient advocacy organizations, coalitions and community leaders.
• Design and deliver patient-centric programs, including education, awareness, policy engagement, advisory boards, summits, co-creation sessions, and community-based initiatives.
• Apply a strong understanding of patient and advocacy dynamics to develop clear recommendations, materials and client-facing outputs.
• Provide exceptional client service and account management support across multiple client accounts and workstreams.
• Drive flawless and timely project execution in partnership with account, project management, creative, digital, analytics, policy and communications teams.
• Develop strong first drafts of scopes of work, contracts, presentations, creative briefs, discussion guides, PR and marketing materials, and internal or external communications.
• Translate advocacy, patient and stakeholder insights into practical materials that support client decision-making and program delivery.
• Support new business development, pitches and proposals, particularly where patient, advocacy, policy or stakeholder engagement expertise is required.
• Collaborate effectively with junior colleagues, peers and senior leaders, helping to create a high-performing team culture rooted in empathy, rigor and accountability.
• Mentor junior team members, delegate appropriately and help drive work forward against project deadlines.

Requirements

• Typically 2+ years’ experience in healthcare communications, advocacy, public affairs, patient engagement, client service or a related agency environment.
• Experience working with, or supporting programs involving, patient advocacy organizations, patient communities, NGOs, coalitions or healthcare stakeholders; US advocacy experience strongly preferred.
• Strong understanding of healthcare client service and the ability to manage multiple workstreams, materials and deadlines with close attention to detail.
• Independent thinker who is confident taking ownership of assets and material development, while thriving as a collaborative team player.
• Strong written and oral communication skills, including formal and informal presentations and confident participation in client-facing conversations.
• Ability to draft clear project scopes, client and vendor contracts, presentations, briefs, communications materials and recommendations.
• Strong working knowledge of Microsoft Office tools, especially PowerPoint, Word and Excel.
• Comfortable conducting research, monitoring relevant media or landscape developments, and contributing to insight-led client recommendations with limited supervision.
• Ability to mentor junior staff, delegate appropriately and help drive work forward against project deadlines.

Qualifications

• BA/BS degree or equivalent work experience required.

Skills

• Strong understanding of patient and advocacy dynamics.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Office tools.
• Ability to manage multiple projects and deadlines.
• Strong organizational and project management skills.
• Ability to work independently and collaboratively.

Benefits

Real Chemistry offers a comprehensive benefits package and a variety of programs designed to support our employees' well-being, growth, and success. This includes:

• Comprehensive medical, dental, and vision plans.
• Flexible vacation and sick leave policies.
• Access to mental wellness coaching and support.
• Online classes with LinkedIn Learning.
• Free snacks and beverages in the office.
• Quarterly team building events.

Pay

The anticipated salary range for this position is $60,000 - $73,000. Compensation is determined based on job-related, non-discriminatory factors including but not limited to experience, skills, qualifications, geographic location, and internal parity.