Account Management Professional

About the role

As a Key Account Manager, you will act as the primary point of contact for major customers, ensuring a seamless and value-driven experience. You will manage and grow a portfolio of high-value accounts across the region, develop and execute account strategies aligned with overall company sales objectives, build strong, long-term relationships with key stakeholders and decision-makers, lead contract negotiations in alignment with Sandvik’s commercial strategy, identify and pursue new revenue opportunities within existing accounts, coordinate cross-functional teams (technical, service, product) to deliver a consistent and cohesive customer experience, monitor customer activity, market trends, and competitive landscape to inform strategy, provide ongoing support to clients, ensuring high levels of satisfaction and retention, and act as a trusted advisor by understanding customer operations and recommending tailored solutions. You will promote new products, services, and technologies that align with customer needs.

Responsibilities

• Manage and grow a portfolio of high-value accounts across the region
• Develop and execute account strategies aligned with overall company sales objectives
• Build strong, long-term relationships with key stakeholders and decision-makers
• Lead contract negotiations in alignment with Sandvik’s commercial strategy
• Identify and pursue new revenue opportunities within existing accounts
• Cross-coordinate cross-functional teams (technical, service, product) to deliver a consistent and cohesive customer experience
• Monitor customer activity, market trends, and competitive landscape to inform strategy
• Provide ongoing support to clients, ensuring high levels of satisfaction and retention
• Act as a trusted advisor by understanding customer operations and recommending tailored solutions
• Promote new products, services, and technologies that align with customer needs

Requirements

• 5+ years in mining, aggregates, or heavy equipment sales/account management
• Proven experience managing key accounts and delivering against sales targets ($5-20MM range)
• Strong relationship management and communication skills
• The ability to understand customer operations and identify opportunities

Qualifications

• Strong understanding of crushing, screening, or mineral processing solutions is an asset
• Demonstrated success managing large or strategic customer accounts
• Experience negotiating contracts and driving profitable growth
• Strong commercial acumen and strategic thinking
• Highly organized with the ability to manage multiple stakeholders
• Proactive and results-oriented approach
• Collaborative team player who thrives in cross-functional environments

Skills

• Customer-first mindset with a focus on long-term partnerships
• Strong commercial acumen and strategic thinking
• Highly organized with the ability to manage multiple stakeholders
• Proactive and results-oriented approach
• Collaborative team player who thrives in cross-functional environments

Benefits

• A competitive benefits package of health, dental and disability insurance
• A 401(k) retirement savings plan
• The opportunity to work with industry-leading products and technologies
• A collaborative and supportive team environment
• Opportunities for professional competence development and training
• Opportunities for career advancement