Account Integration Specialist 3

About the role

Coordinate and manage customer on-boarding/client interaction and campaigns for variable print, pre-media or Sales throughout the lifecycle (initial meeting through final disposition of a customer's project).

Responsibilities

• Project manage customer on-boarding/client interaction and campaigns for variable print or pre-media throughout the lifecycle (initial meeting through final disposition of a customer's project).
• Gather required data from customers and evaluate objectives and goals to create the project plan and develop the statement of work.
• Submit Statement of Work to legal for approval.
• Analyze and review the customer requirements and make determination on the scope of the overall project.
• Pull together the appropriate resources/departments required to successfully implement a customer campaign.
• Estimate time frames, and resources (programming, composition, photo, creative, prepress, etc) required to successfully complete a project.
• Design & implement workflows after evaluating complexity, deliverables, and costs/job profitability.
• Maintain the master schedule for all project activities and conduct periodic status checks to assess progress against the schedule.
• Make changes to plans when requirements change/shift.
• Communicate customer project status to appropriate stakeholders and disseminate information on problems or potential delays.
• Manage customer expectations and ensure the completed work meets customer SLA's and comply with the company standards.
• May hold color review meetings with the customer to review and make changes to jobs.
• May be involved in establishing test cases and final sign-off on projects for go live to the customer.
• Performs other related duties and participates in special projects as assigned.

Qualifications

• Bachelor degree in discipline related to functional work or role with 3+ years of relevant work experience
• Must be able to recognize anomalies and critical situations and respond appropriately.
• Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate complexity.
• Able to apply strong functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments.
• May require knowledge of or ability to quickly learn specialized software to complete work assignments.
• Able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments.
• Requires very good communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.
• Must be able to proactively listen to others to understand issues and situations.
• Must be able to clearly articulate business needs to both internal and external customers.
• Bachelor degree in discipline related to functional work or role with 3-5 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.

Pay

The national pay range for this role is $56,700.00 to $86,200.00 annually. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Disability insurance
• 401(k) with match
• Life insurance and other voluntary supplemental insurance coverages
• Tuition assistance
• Maternity leave
• Adoption assistance
• Employer/partner discounts