Account Executive, Ticket Sales- University of South Florida

Role Overview

This Account Executive serves a critical role for the Elevate team operating at the University of South Florida in Tampa. Tasked with delivering on annual ticket sales revenue goals, this position includes the opportunity to work directly on the project and campaign supporting South Florida's new football stadium, opening in 2027 and located on-campus for the first time in school history.

Responsibilities

• Sell season ticket plans and multi-game packages for select University of South Florida athletics programs, including football, men’s and women’s basketball, men’s and women’s soccer, baseball, softball, volleyball and lacrosse.
• Achieve a minimum number of predetermined touchpoints each day from lead lists provided, and generate own leads through referrals, networking, and social selling.
• Possess the ability to work independently and multi-task.
• Prospect new business through outbound phone calls, delivering virtual presentations and executing in-person, face to face meetings, as necessary.
• Effectively upsell inbound sales calls for opportunities to sell season ticket plans.
• Meet or exceed assigned ticket sales and/or retention goals.
• Contribute positively to a competitive sales team culture and participate in sales team meetings and training sessions.
• Work events as assigned to support ticket sales efforts and promotional initiatives.
• Be attentive and respond to all Season Ticket Member and customer requests, concerns, and inquiries.
• Effectively qualify and service incoming calls and/or in person meetings to customer satisfaction.
• Participate in the planning and implementation of existing Season Ticket Member and general fan events.
• Provide knowledge and assist members with managing their accounts online through Account Manager.
• Afford to assist in game day duties, including but not limited to, hosting member events and servicing Season Ticket Member needs.
• Any other duties assigned by Management.

Qualifications

• The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, the ideal candidate will be able to perform each essential duty or possess the skills necessary to learn and implement them.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education And/or Experience: Bachelor’s degree, or equivalent experience required. Minimum 1-2 years of sales experience, preferred within ticketing. Familiarity with CRM systems & processes. Proficient in Microsoft Office applications.
• Knowledge/Skills/Abilities: Must be coachable and possess a growth mindset in a fast-paced environment and changing landscape. Ideal candidate will be self-motivated, team, and career oriented. Must have ability to maintain professional behavior and appearance at all times. Must have a strong sense of self-awareness and emotional intelligence, strong interpersonal conflict resolution, and problem-solving skills. Must be able to work independently and multi-task. Must possess strong communication skills; be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong, active listening skills. Able to learn and be multi-dimensional based on where the needs are. Goal oriented whether that is around driving revenue, provided service or helping daily operations. Be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruptions. Capable of maintaining discretion and confidentiality with sensitive information as needed.

Working Conditions

The incumbent primarily works in an office environment, however is expected to attend additional athletic event(s) and/or department events as scheduled throughout the year.

Physical Demands

This position requires the ability to lift up to 20 pounds.

Travel Requirements

This position may require a limited amount of travel on rare occasions.

Position And Benefit Details

• Full Time, Non-Exempt
• Military and Veteran Support: Military spouses, veterans, and military-connected individuals are encouraged to apply.
• Medical, Dental, Vision, Life, Short-Term & Long-Term Disability Insurance + FSA, HSA, and more
• 401k Employer Match after meeting eligibility requirements
• 14 Paid Holidays
• Unlimited PTO